Services A-Z (102)

# Symbols A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

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2FA

2FA uses two factors to verify you are who you say you are. 2FA makes your personal information less vulnerable and helps prevent anyone but you from accessing your accounts, even if they know your UDel ID Password.

911 Support

Administrative support for 911 related items

A

Accessibility Review Request (VPAT)

To ensure the University's accessibility requirements are met before purchasing new technology or renew an existing technology contracts, an accessibility review is required

Authorization for Payroll Deduction

Auto Term Exception Request

The auto termination process monitors employees in the system; employees with no payment activity after 6 months are automatically terminated to manage active employee status information. UD Departments may request an exception to the process by submitting the Auto Term Exception Request

B

Benefits General Questions

Billing

Billing questions and purpose code changes

Blue Hen Portal Login Issues

My Blue Hen Home is a custom portal as an undergraduate applicant to the University of Delaware and is the gateway to register for Admissions events, apply to UD, and update your contact information

C

Call Centers

Administrative support for Call Center services

Canvas - Request General Support

Assignments, log in, gradebook, access, other tools in Canvas, etc.

CBC Hiring Notification

Submit this request after the applicant has been selected and offered conditional employment pending the successful completion of the background check

Cellular Phone Services

All departments are responsible their own cellular needs. Each cellular account
is established with at least (2) POCs (Points of Contact). Individuals looking to start, cancel, change services or experiencing issues
should contact their department’s Point of Contact. UDIT's Telephone Services Group will assist a POC with requests for new accounts and unresolved issues.

Central Analytic Platform Access Request

Request access to the Tableau application.

CEOE Onboarding/Offboarding Requests

Requests received from CEOE email monitor for requests to onboard/offboard CEOE personnel

CEOE Support Requests

Changes that impact benefits

Class Software

Accessing your class software from home

Classroom: Report Technology Issue

Report an issue with classroom technology. If an immediate response to an issue is needed during the class/event, users should contact UMS Classroom Technology Services at 831.3546

Computational and Survey Software

Software to solve problems, do simulations and create new knowledge

Computer Issues

The Support Center can assist you with software and hardware diagnostics and fixes

Concur

Request for support or information regarding Concur

Contact Information Change Request

Update your contact information if you have already departed the University

Coronavirus Questions

Please submit any questions you may have about how Coronavirus may affect Campus Life and Events, classes, work or any other University operations

Criminal Background Check Request

D

Disconnect Telephone Service

E

Education Benefits

eduroam

Issues connecting to eduroam

Email Issues

The Support Center can assist you with issues with Outlook/Exchange, Gmail, and other email services

Environmental Health and Safety Computer Support

Support for University of Delaware Department of Environmental Health and Safety computers and devices

Exchange: Request Account

The UD IT Exchange Online service provides email, calendaring, shared calendaring, webmail, and mobile device integration. The service provides accounts to current University of Delaware employees only.

G

G Suite (Gmail, Google Calendar, Google Drive, Google Sites, Google Groups)

The University of Delaware provides email, calendaring, google drive, Web site creation, and chat through G Suite for Education, our integrated communication and collaboration solution

Google Groups

A UD Google Group allows members to communicate with multiple people and view a searchable archive of all messages. Google Groups are ideal for collaborating, discussing, sharing ideas with others, and posting and answering questions.

Guest Registration

Access information about wireless internet access for short term, frequent visitors to campus, longer term wireless and wired internet access for sponsored guests and UDelNet ID and UD resouce access for University Department sponsored guests

H

High Performance Computing (HPC) Clusters

Request help with using one of our community clusters

Home Purchase Assistance Program Application Form

Home Purchase Assistance Program Application

HR Help Request

Request help from the Human Resources office

HR Liaison Request

Submit a request to add a new HR Liaison or change a liaison for a department.

HRIS Help Request

Submit a request to initiate the HRIS request process

I

I-9 Appointment

International employees need to schedule a 15 minutes appointment to complete their I-9 document.

iClicker

iClicker is the campus standard student response system

Information Request

General Information non-IT

Institutional Research & Effectiveness Service Request

Submit a request for data science / business intelligence services from UD's Institutional Research & Effectiveness (IRE).

IRE Redshift Load Service Request

L

Leave Management General Questions

M

Mailing Lists at UD

A mailing list is a collection of email addresses used to send copies of an email message to several people at one time

MFA

Microsoft multi-factor authentication

Microsoft Teams

Microsoft Teams is a cloud based chat and collaboration-based platform available to all current University of Delaware faculty, staff, and students through UD's Office365 subscription.

N

New Hire

O

Off Cycle Check Request

Off Cycle Check Request

Office 365

The University of Delaware is participating in the Microsoft Office 365 for Education program

Office 365 OneDrive

OneDrive for Business (OneDrive) is a service of Microsoft's Office 365 and provides for 5TB of cloud-based storage.

Onboarding Department Data

Submit onboarding department data

Overpayments Form

Submit Overpayment information to Payroll

Overview of Email

An overview of the Email options at the University

P

Password Reset

If you have forgotten your password, you can reset it using the MY UD Settings: Forgot My Password form

Payroll General Questions

Personally Owned Computer Troubleshooting Support

This service provides software and hardware diagnosis of computer systems including operating systems issues, hard drives, memory, malware removal and software installation

Phone Inventory

Administrative Support for Phone Inventory

Phone Issues

Report a problem with your phone or voicemail

PI Return to Campus Request

PIs must submit an application to return to campus (below) on behalf of themselves and/or their coworkers and students

Point of Sale Support

Support for point of sale hardware and software used for processing a transaction and payment

Printer Issues

Support for printer issues

Printer Setup or Configuration

Request the setup or configuration of new or existing printers

Procurement questions

Productivity Software

Software to generate documents, presentations, worksheets, databases, charts, graphs, etc.

R

Record Removal/Review Request

Submit a request to initiate the record removal/review process.

Registrar Information Request

Request information and answers regarding Scheduling, Registration & Academic Records, Advising Support, Student Systems Administration, and the University Testing Center

Repair Request

Request routine, non-urgent corrective maintenance repairs to existing University-owned property and equipment.

Report Request

Submit a request to initiate the report request process

Request Computer Equipment Purchase

Need help purchasing computers, software or peripherals? IT Client Support & Services (CS&S) can help you decide what computer products would be suitable for your specific use and application. Here you’ll find computing system configuration and purchase consulting help, both for personal use and for ordering for the University.

Request for Computer Setup and Configuration

IT Support Center can assist in the setup of newly purchased computers for faculty and staff

Request or Update Phone

Request new phones, updates to a phone, new voicemail or updates to voicemail (VM) including VM Pin resets, VM Box resets, VM to email or VM Caller input options

Research Computing Help Request

Request Research Computing help. After submitting this form, you will receive a response from the IT Research Cyber Infrastructure Group within one business day.

RFS-Facilities

For RFS-Facilities web form requests, only emergency projects will be immediately addressed. We define emergency projects as those that affect life safety, impact building security or prevent property damage. All other requests will be reviewed with the appropriate dean or vice president and prioritized by the Provost and VP of Research.

S

Secure UD Training

Learn how to access Secure UD Training or request a departmental completion report

Security Consultation

The mission of IT Security is to educate and equip the University community to appropriately manage information risk. This effort is advanced through policies, an information security program, and supporting tools and guidance that empower the University community to manage risk and prevent the unintentional, unlawful, or unauthorized disclosure, alteration, or destruction of IT resources.

Security Policy Exception Request

Compliance with University information security policies and standards is expected for all organizational units (e.g. schools and departments), information systems, and communication systems. If control(s) required by University policy including the Secure UD Data Governance & Security Program (Secure UD DGSP) cannot be complied with, submit an exception request

SharePoint Online

Microsoft SharePoint Online is a web-based application that allows working groups to collaborate online using a web browser.

Single Sign On Configuration

Request for configuration of single sign-on service used by websites and applications to authenticate individuals. Its purpose is to permit users to access multiple sites while providing their credentials (UDelNetID and Password) only once

SSL Certificate

IT has a campus-wide license for HTTPS/SSL Web Security Certificates from GlobalSign

STAR/South Campus IT Support

Technology support for the Department of Intercollegiate Athletics and Recreation Services

Still Need Help?

If you have not been able to find the service or information you are looking for in the service catalog

Student Financial Requests

Information on educational costs and processes including applying for, finalizing, and maintaining financial aid eligibility

Student Initiative Fund

Student Laptop Loaner Request

The service, in conjunction with the Office of the Dean of Students, provides a limited number of loaner laptops for students who need access to a laptop for various reasons.

Submit a Question

System Management Software

Software used by to manage application, computer and network systems

T

TeamDynamix Request

Submit a request for a new service, or a change to a service name, description, form or workflow

Technology Request

University of Delaware Information Technology (UDIT) is providing a Technology Request process to assist University members with pursuing technology solutions that help the enterprise or individual units fulfill business needs.

TIAA General Questions

U

UD Exchange Request

Request for support or information regarding UD Exchange

UDPD Computer Support

Support for University of Delaware Police Department computers and devices

V

Voluntary Self-Identification of Disability

Voluntary Self-Identification of Disability for benefited employees

VPN

A virtual private network (VPN) enables users to to allow remote users to access corporate applications and resources as if their computing devices were directly connected to the UDel network.

W

W-2 Reprint Request Form

W-2 Reprint Request

Web Support Services

Web support services generally include technical support and online documentation

Win Domain Files Services (Win DFS)

The Win Domain Files Services (Win DFS) is a subscription-based, native Windows storage solution offered by UD IT for University departments to locally mange University information.

Wireless

Access to the internet and UDel resources

Z

Zoom

Self Service Audio and Video Conferencing

Zoom Intrusion

The intrusion of unauthorized persons in a Zoom session