Knowledge Base

Categories (18)

Accounts, Access & Passwords

Account request, Account Unlock, Password Resets, Temporary & Guest Accounts

Computers, Devices, Software, and Printing

Desktop hardware, software, device, and printer support

Classroom Technology & A/V

Classroom Technology, Labs and Classroom Audio Visual support services

Communication & Collaboration

Email, calendaring, file sharing and collaboration, website support, telecom/VoIP, cable TV

Teaching & Learning

Canvas, UD Capture, iClickers, Teaching Technology Consulting and Training

University Applications & Reporting

Development and integration support related to PeopleSoft and other enterprise systems. Request Conference and Event Management and Library and other enterprise services

Graphic Design, Multimedia & Video

Audio and video production, AV and video conferencing, graphic design

Network & Server Infrastructure

Wireless, Internet, Server, and Data Center services


Security, data integrity and compliance for institutional activities

Resources for Research

High Performance Computing, Surveys and support for Research

Solutions Development & Design

Services that are consultative in nature, including Project Management, Application Development, Technology Request and other Information Technology Service Management services.

Using TeamDynamix

How to use TeamDynamix to manage, track and report on requests from the UDel Community

UD Working Modes

Information about working modes available to UD employees including Office, Remote, and Hybrid.


Ammon-Pinizzotto Biopharmaceutical Innovation Center IT Support groups provide knowledge articles for their audiences

Articles (5)

Add-ons to UD Core Services

Some centrally-managed services (i.e. Google Workspace or Canvas) allow ‘add-ons’ to enhance their existing functionality. Learn more about add-ons and how to request an add-on.

Google and M365 Storage Project Overview

Learn about the University's ongoing Google Storage project including the project purpose, timeline, and stakeholders, and get answers to FAQs.

Technology Request Tutorial Video

Watch this video for an overview of how to submit, view, and manage a technology request.