Knowledge Base

Categories (15)

Account request, Account Unlock, Password Resets, Temporary & Guest Accounts

Desktop hardware, software, device, and printer support

Classroom Technology, Labs and Classroom Audio Visual support services

Email, calendaring, file sharing and collaboration, website support, telecom/VoIP, cable TV

Canvas, UD Capture, iClickers, Teaching Technology Consulting and Training

Development and integration support related to PeopleSoft and other enterprise systems. Request Conference and Event Management and Library and other enterprise services

Audio and video production, AV and video conferencing, graphic design

Wireless, Internet, Server, and Data Center services

Security, data integrity and compliance for institutional activities

High Performance Computing, Surveys and support for Research

Services that are consultative in nature, including Project Management, Application Development, Technology Request and other Information Technology Service Management services.

How to use TeamDynamix to manage, track and report on requests from the UDel Community

Information about working modes available to UD employees including Office, Remote, and Hybrid.

Articles (2)

Add-ons to UD Core Services

Some centrally-managed services (i.e. Google Workspace or Canvas) allow ‘add-ons’ to enhance their existing functionality. Learn more about add-ons and how to request an add-on.

Technology Request Tutorial Video

Watch this video for an overview of how to submit, view, and manage a technology request.