Knowledge Base

Categories (14)

Accounts, Access & Passwords

Account request, Account Unlock, Password Resets, Temporary & Guest Accounts

Computers, Devices, Software, and Printing

Desktop hardware, software, device, and printer support

Classroom Technology & A/V

Classroom Technology, Labs and Classroom Audio Visual support services

Communication & Collaboration

Email, calendaring, file sharing and collaboration, website support, telecom/VoIP, cable TV

Teaching & Learning

Canvas, UD Capture, iClickers, Teaching Technology Consulting and Training

University Applications & Reporting

Development and integration support related to PeopleSoft and other enterprise systems. Request Conference and Event Management and Library and other enterprise services

Graphic Design, Multimedia & Video

Audio and video production, AV and video conferencing, graphic design

Network & Server Infrastructure

Wireless, Internet, Server, and Data Center services

Security

Security, data integrity and compliance for institutional activities

Resources for Research

High Performance Computing, Surveys and support for Research

Solutions Development & Design

Services that are consultative in nature. Includes Project Management, Application Development and Information Technology Service Management services.

Procurement

Using TeamDynamix

How to use TeamDynamix to manage, track and report on requests from the UDel Community

UD Working Modes

Information about working modes available to UD employees including Office, Remote, and Hybrid.

Articles (1)

Technology Request Tutorial Video

Watch this video for an overview of how submit, view, and manage a technology request.