Knowledge Base

Categories (16)

Accounts, Access & Passwords

Account request, Account Unlock, Password Resets, Temporary & Guest Accounts
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Computers, Devices, Software, and Printing

Desktop hardware, software, device, and printer support
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Classroom Technology & A/V

Classroom Technology, Labs and Classroom Audio Visual support services
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Communication & Collaboration

Email, calendaring, file sharing and collaboration, website support, telecom/VoIP, cable TV
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Teaching & Learning

Canvas, UD Capture, iClickers, Teaching Technology Consulting and Training
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University Applications & Reporting

Development and integration support related to PeopleSoft and other enterprise systems. Request Conference and Event Management and Library and other enterprise services
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Graphic Design, Multimedia & Video

Audio and video production, AV and video conferencing, graphic design
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Network & Server Infrastructure

Wireless, Internet, Server, and Data Center services
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Security

Security, data integrity and compliance for institutional activities
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Resources for Research

High Performance Computing, Surveys and support for Research
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Solutions Development & Design

Services that are consultative in nature, including Project Management, Application Development, Technology Request and other Information Technology Service Management services.
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Procurement

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Using TeamDynamix

How to use TeamDynamix to manage, track and report on requests from the UDel Community
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UD Working Modes

Information about working modes available to UD employees including Office, Remote, and Hybrid.
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Office of General Counsel

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Health and Wellbeing

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Articles (2)

Add-ons to UD Core Services

Some centrally-managed services (i.e. Google Workspace or Canvas) allow ‘add-ons’ to enhance their existing functionality. Learn more about add-ons and how to request an add-on.

Technology Request Tutorial Video

Watch this video for an overview of how to submit, view, and manage a technology request.