My UD Support

Who can use it?

Students, Faculty, Staff

What is it?

Requests for publisher access, announcements, content updates, and support for technical problems with My UD (https://my.udel.edu).

Where to get it?

Click one of the request buttons on this page.

• Report Technical Problem: Anyone can use this form to report a technical problem related to the My UD system.
• Request Content Update: Anyone can use this form to request updates for content within My UD.
• Request Announcement: Employees use this form to request an announcement displayed in My UD.
• Request Publisher Access: Employees use this form to request publisher access for their department's content in My UD.

How to use it?

Complete and submit the form to create a ticket for IT Staff.

You can check the status of your ticket in the Team Dynamix customer portal.

1. Go to https://services.udel.edu/
2. Click on the My Ticket Requests button.
3. If you do not see the ticket you are looking for on the Ticket Requests screen, then you may need to adjust the Status Class values and click the Search button.

What are the charges, options & fees?

There is no charge for this service.