Knowledge Base

Categories (18)

Accounts, Access & Passwords

Account request, Account Unlock, Password Resets, Temporary & Guest Accounts
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Computers, Devices, Software, and Printing

Desktop hardware, software, device, and printer support
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Classroom Technology & A/V

Classroom Technology, Labs and Classroom Audio Visual support services
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Communication & Collaboration

Email, calendaring, file sharing and collaboration, website support, telecom/VoIP, cable TV
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Teaching & Learning

Canvas, UD Capture, iClickers, Teaching Technology Consulting and Training
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University Applications & Reporting

Development and integration support related to PeopleSoft and other enterprise systems. Request Conference and Event Management and Library and other enterprise services
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Graphic Design, Multimedia & Video

Audio and video production, AV and video conferencing, graphic design
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Network & Server Infrastructure

Wireless, Internet, Server, and Data Center services
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Security

Security, data integrity and compliance for institutional activities
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Resources for Research

High Performance Computing, Surveys and support for Research
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Solutions Development & Design

Services that are consultative in nature, including Project Management, Application Development, Technology Request and other Information Technology Service Management services.
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Procurement

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Using TeamDynamix

How to use TeamDynamix to manage, track and report on requests from the UDel Community
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UD Working Modes

Information about working modes available to UD employees including Office, Remote, and Hybrid.
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Office of General Counsel

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Health and Wellbeing

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Human Resources

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AP BIO

Ammon-Pinizzotto Biopharmaceutical Innovation Center IT Support groups provide knowledge articles for their audiences
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Articles (5)

Add-ons to UD Core Services

Some centrally-managed services (i.e. Google Workspace or Canvas) allow ‘add-ons’ to enhance their existing functionality. Learn more about add-ons and how to request an add-on.

Campus Network/Wi-Fi Upgrade Project

Google and M365 Storage Project Overview

Learn about the University's ongoing Google Storage project including the project purpose, timeline, and stakeholders, and get answers to FAQs.

Technology Request Tutorial Video

Watch this video for an overview of how to submit, view, and manage a technology request.

UD Google Storage Limits