UD Exchange Online: Requesting/Removing an Account

Requesting an account for new employees or those migrating from other systems

The UD Exchange Online service provides accounts to current University of Delaware employees only.

  1. Before an Exchange account can be processed, new employees must be active in the HR system.
  2. Submit a UD Exchange Account Request Form to the UDIT Support Center. Include any extra resources needed, such as shared mailboxes, or public calendars with a list of access privileges (full or read-only). To fill out this form from off-campus, log in to the UD VPN.
    1. Indicate this is a migration on the UD Exchange Account Request Form.
    2. Clean up your email prior to migration by deleting unnecessary messages and emptying your trash folder.
    3. When you are notified that the Exchange account has been created, use these instructions to access your account. Contact your IT professional for assistance.
    4. The request form generates a Support Center incident that will be used to facilitate the Exchange account creation.
  3. Note that your GMail and your individual Google calendar will migrate to Exchange. Note that calendar migrations can fail. If it does and you need your calendar, your calendar will need to be manually migrated. Contact the IT Support Center to arrange assistance.
  4. Google contacts will not be migrated.

Individuals leaving the University

The University's contract with Microsoft permits only UD employees to maintain an Exchange Online account. Individuals cannot use Exchange Online after leaving the University, regardless of the reason for termination or retirement. UD alumni and retirees are entitled to their UD Google accounts after leaving UD and can migrate back to Google.

If you want to migrate your Exchange account back to Google, contact the IT Support Center.

Removing an account

  1. Submit a Help Ticket Request to the IT Support Center or send an email to askit@udel.edu.
  2. Provide your name, department, and last day of employment.
  3. If you need to transfer Exchange data to another computer, you can export the data to a .pst file and copy it to external media on or before your last day of employment.