UD VPN (Virtual Private Network): General Information


The University of Delaware allows you to use Virtual Private Network (VPN) client software to log in to UD resources usually restricted to on-campus use from off campus. VPN access is also required for access to certain UD business systems from off campus or from an unsecured wireless network. A VPN is usually not needed when accessing cloud services or other sites on the internet.

VPN software allows you to establish a secure, point-to-point connection over the Internet, in essence letting you connect to UDelNet as if you were on campus.

UD employees are encouraged to use the Cisco AnyConnect VPN default or full-tunnel options and students are encouraged to use the Palo Alto GlobalProtect VPN.

The University supports use of Cisco's AnyConnect VPN client to connect to the UD network.

  • For information about the desktop version of AnyConnect, refer to IT's download and usage articles. Pre-configured versions of AnyConnect are available for Windows, Macintosh, and Linux systems on UDeploy.

  • For information about the mobile version of AnyConnect, refer to IT's instructions for downloading and using the mobile version . Versions are available for iOS, Android, and Kindle devices.

  • The University VPN network does not support the built-in version of VPN that comes standard with Google Chromebook. See the Downloading AnyConnect with Chromebooks and Using AnyConnect on a Chromebook articles for more information.

  • When signing in to UD resources using a VPN connection you are required to use 2FA.

  • Faculty, staff, and students who log in to Copland from off-campus are required to use a VPN connection.

  • The UDeploy server from which you download AnyConnect and some of the VPN documentation will require you to log in with your UDelNet ID and UDelNet password.

  • If you are traveling to another country or location that blocks certain kinds of network traffic, you may need to use full-tunnel VPN to access certain UD systems and resources like Gmail.

  • If you are having problems using AnyConnect VPN, try these VPN troubleshooting steps.

COVID-19: Important Information Regarding the UD VPN

UDIT has been working since the onset of the spread of COVID-19 to enhance online services for students, faculty and staff. Telecommuting requires that users are mindful and share UD’s online resources accordingly. UDIT’s VPN (Virtual Private Network) services are a finite resource that users must remain diligent about consuming as this resource is shared by all students, faculty & staff. Using VPN while downloading large files or streaming video content significantly reduces the available resources for all VPN users and results in an overall slower user experience. To ensure that your PC’s traffic is not inadvertently consuming UD VPN resources, you should disconnect from the UD VPN whenever applications do not require the UD VPN . UDIT will be monitoring usage and contacting users with abnormally high utilization to ensure as consistent an experience for all UD users.

  • To help manage the increased number of VPN users, as of March 15th, 2020 a new VPN solution is available. In addition to Cisco AnyConnect, we are now offering Palo Alto GlobalProtect as a VPN solution. 

  • GlobalProtect will not enable access to protected resources and desktops that require static VPN IP addresses or VPN groups like when using AnyConnect. Please contact your IT-Pro to determine whether your resources are protected by existing campus network access policies. 

  • GlobalProtect VPN is setup for split tunnel only. Those who need to use full Tunnel VPN must use Cisco AnyConnect. Connections to UD-VPN-FULLTUNNEL should only be used to access resources that are not available when connecting to UDel-VPN.

  • You can set Global Protect preferences to set your default VPN connection.There are three connection options:

    • Default (UD Only): Split Tunnel Traffic
    • Full Tunnel
    • Best Available: the Global Protect VPN client will choose most available connections.

See Palo Alto VPN User Instructions

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Article ID: 115
Tue 7/9/19 10:45 AM
Sun 4/21/24 9:02 PM

Related Services / Offerings (1)

A virtual private network (VPN) enables users to to allow remote users to access corporate applications and resources as if their computing devices were directly connected to the UDel network.