Who can have an Exchange Online account?
The University's licensing agreement with Microsoft specifies that only University employees may use Microsoft Exchange.
This includes:
- Full- and part-time current employees
This does not include:
- Students (other than those employed by UD)
- Retirees
- Former employees (regardless of reason)
Student Access to Exchange
The University's license agreement with Microsoft specifies that only active employees may use Exchange. Therefore, students may not read their mail on Exchange unless they are employed by UD. In general, we encourage that IT professionals request access only for students or graduate students conducting University business via email. If you are unsure whether Exchange is a good place for an individuals mail account, please contact the IT Support Center.
Some common scenarios in which a student needs to access the UD Exchange Online service as well as the appropriate path forward for each scenario is outlined below.
Does the student need to access an existing shared mailbox?
An example would be a student who needs to access a mailbox such as "service-requests@udel.edu" and then routes those requests to others. If this is the case, no account is necessary. Please read "Overview of Exchange shared mailboxes and delegation."
Will people need to delegate calendars or other mailboxes to this student and other students in the same job role?
Typically, the scenario is that a faculty member or professional wants to delegate calendar access to a group of students or a "person at the front desk," who will change each semester or other short-term basis. If so, no account is necessary. Please read "Understanding shared mailboxes and shared mailbox group delegation."
Will the student need to receive mail addressed directly to their UDelNetID@udel.edu in Exchange? If so, the student will no longer receive mail in Google. Policy states that University personnel, including students, cannot have more than one active University account for email.
This type of access is unusual. The exception is a graduate student with long-term appointment to a campus office (e.g., a graduate student who works in the advisement office of a college via an assistantship and does University business with his or her email account.) In this case, you should submit an Exchange Account Request Form. In the notes area of the form, state the reason the student will need an Exchange account.
Will people need to delegate calendar or other mailbox access to this student and ONLY to this student?
Again, this scenario is not common. Typically, the scenario is that a faculty member or or professional wants to delegate calendar access to a group of students or a "person at the front desk," who will change each semester or other short-term basis. But if this arrangement is necessary, you should submit an Exchange Account Request Form. In the notes area of the form, state the reason the student will need an Exchange account.