Looking for step-by-step video tutorials? Check out our Wi-Fi videos on our Ask IT Tutorials UD Capture channel!
Before you begin
- Use these instructions for connecting a personal phone, tablet, or computer to eduroam for the first time.
- If your device has connected to eduroam before, remove or forget the old eduroam configuration before reinstalling.
- During setup, follow the SecureW2 prompts and do not choose certificate settings such as Do not check or Do not validate.
These instructions will allow you to set up eduroam access from off-campus (Other Universities, Travel & Study Abroad, and Other Off-campus Locations).
On-campus users should use these instructions to connect to eduroam.
Important message for Summer 2026 Semester
Your computer or device may have problems connecting to eduroam. Examples include Windows systems with a Snapdragon processor and Mac systems with an M3 chip. HP systems that have Realtek Wi-Fi cards may also fail to connect to eduroam. If your system or device cannot connect to eduroam using the standard eduroam instructions, try these alternative eduroam instructions.
Remember that if you set up eduroam access at a location that does not use eduroam Wi-Fi, you cannot verify access until you visit or return to an institution that uses eduroam.
If your macOS or iOS device experiences significant network slowness when connecting to eduroam, use the directions to Troubleshooting Apple Device Connectivity on eduroam.
Start here: connect to eduroam
Students and employees: Follow these steps the first time you connect a device to eduroam, the Wi-Fi used at UD.
- Connect to a Wi-Fi access point other than eduroam.
- Open a web browser and go to wifi.udel.edu
- If the page shows the wrong device type, use Select an Alternate OS.
- Click JoinNow or Install, depending on what your device shows.
- Some devices may send you to an app store first. If that happens, install the required app, then return to the setup page and continue.
- If the SecureW2 installer does not open automatically, open it from your device’s Downloads area.
- Sign in with your UD credentials when prompted.
- Follow the remaining prompts.
Eduroam Acceptable Use Policy
By using eduroam, you agree to abide by the the eduroam Acceptable Use Policy.
When you connect to eduroam outside of the United States, your encrypted and secured data may be transferred to third parties, including countries and jurisdictions around the world, in order to provide eduroam services.
Need device-specific help?
Choose your device type below if the general steps do not match what you see, if setup does not finish, or if your device asks for different prompts.
- Connect to a Wi-Fi access point other than eduroam.
- If this device has connected to eduroam before, forget the old eduroam network first.
- Open a web browser and go to wifi.udel.edu
- The Secure UD Wi-Fi screen opens. If your device's operating system was not detected correctly, use the menu to Select an Alternate OS.
- Click JoinNow to download the SecureW2 software.
- Most Windows systems will verify that you want to run the file securew2.exe.
| Operating System |
Message |
Your Response |
| Windows 11 |
WiFi_University_of_Delaware_Wrapper.exe could harm your device. Do you want to keep it anyway? |
Click Keep, then click Open file. |
| Defender on Windows 11 |
SmartScreen can't be reached right now |
Click Run. |
Windows note: After you select
Run, the computer may appear to pause. Wait for the next prompt. If prompted, select
Run or
Yes to allow
SecureW2 JoinNow to continue. When CAS opens, sign in with your UDelNet ID, password, and 2FA code. Then return to SecureW2 and select
Next.
If you see Error: An error occurred: ServletException, close all programs and start again from the step where you open wifi.udel.edu.
- If the User Account Control window opens, click Yes to allow the app to make changes to your device.
- Click Next.
- The program will open a browser to CAS (Central Authentication Service). Enter your UDelNet ID, password, and your 2FA code.
- After logging in, click Next (in the SecureW2 program window).
- When the installation is complete, click Done. Check your Wi-Fi settings to verify that you are connected to eduroam.*
*Important: if you set up eduroam access at a location that does not use eduroam Wi-Fi, you cannot verify access until you visit or return to an institution that uses eduroam.
- Connect to a Wi-Fi access point other than eduroam.
- If this Mac has connected to eduroam before, forget the old eduroam network first, then restart the computer.
- Open a web browser and go to wifi.udel.edu
- The Secure UD Wi-Fi screen opens. If your device's operating system was not detected correctly, use the menu to Select an Alternate OS.
- Click JoinNow.
- If the Secure W2 software does not open automatically, look for it in your computer's Downloads folder and double-click the icon for SecureW2_JoinNow.dmg.
- Once the SecureW2_JoinNow folder is open, click the blue UD Wi-Fi icon to continue the installation.
- If you see the standard macOS warning "SecureW2_JoinNow" is an application downloaded from the Internet. Are you sure you want to open it?, click Open.
- Click Next.
- When CAS opens, sign in with your UDelNet ID, password, and 2FA code. Return to SecureW2 and select Next. If macOS asks for permission to make changes, enter the username and password you use to log in to your Mac.
- Click Next.
- In the Profile window, select Install, then select Install again. If prompted, enter the username and password you use to log in to your Mac.
- If the "eapolclient wants to access key "SecureW2 JoinNow Private Key" in your keychain" message opens, type the password you use when you log in to your computer, and choose Always Allow.
- When the installation is complete, click Done. Check your Wi-Fi settings to verify that you are connected to eduroam.*
*Important: if you set up eduroam access at a location that does not use eduroam Wi-Fi, you cannot verify access until you visit or return to an institution that uses eduroam.
If installation fails
: You may need to remove eduroam from the macOS keychain. See
these directions.
iPad, iPhone, and iPod Touch
- Connect to a Wi-Fi access point other than eduroam.
- If this device has connected to eduroam before, forget the old eduroam network first.
- Open a web browser and go to wifi.udel.edu
- The Secure UD Wi-Fi screen opens. If your device's operating system was not detected correctly, use the menu to Select an Alternate OS.
- Tap Sign in.
- When CAS opens, sign in with your UDelNet ID, password, and 2FA code. If prompted, update your keychain password.
Tip: If iOS tries to fill in your password automatically, tap Choose My Own Password.
- Tap JoinNow.
- Tap Allow to download the configuration profile. Tap Close.
- Go to Settings, tap Profile Downloaded, and tap Install. Enter your iOS passcode, then tap Install on the next screen. Tap Install again.
- When you see the Profile Installed screen, tap Done.. Check your Wi-Fi settings to verify that you are connected to eduroam.
*Important: if you set up eduroam access at a location that does not use eduroam Wi-Fi, you cannot verify access until you visit or return to an institution that uses eduroam.
Android Devices
- Connect to a Wi-Fi access point other than eduroam.
- If you are a current eduroam user, you must make your device forget eduroam.
- Go to Settings.
- On Android 8 devices, choose Connections, then select Wi-Fi. On Android 7 devices, just select Wi-Fi from Settings.
- Select eduroam.
- Tap Forget.
- Open a web browser and go to wifi.udel.edu
- If your device's operating system was not detected correctly, use the menu to Select an Alternate OS.
- Make sure that Google Play Store (App) is selected under Step 1. Then tap Download to install the SecureW2 JoinNow app.
- After the app has been downloaded and installed from the Google Play Store, tap the OPEN button.
- Your device may then display the Secure UD Wi-Fi web page again. If it does, in the Step 2 portion of the web page, tap JoinNow.
- You will see a message that the program is Downloading configuration.... After the configuration is downloaded, type your UDelNet ID, your UD password, and your 2FA code. Note that you must type your password a second time to verify. Tap Continue.
- You may see a message that the device is being configured. When the configuration is complete you'll see a screen like the one shown below. Tap Done.
- Check your Wi-Fi settings to verify that you are connected to eduroam.*
*Important: if you set up eduroam access at a location that does not use eduroam Wi-Fi, you cannot verify access until you visit or return to an institution that uses eduroam.
- If this Chromebook has connected to eduroam before, forget the old eduroam network first.
- Type this URL into your Chrome browser: wifi.udel.edu
- If your device's operating system was not detected correctly, use the menu to Select Chrome OS.
- Click Sign in, and log in with your UD credentials.
- Click Download.
- In the web browser window, switch to the Network tab.
- Scroll to "Import ONC File", and click Choose File.
- In the Import ONC file box, click Choose File.
- Click the Downloads folder, select SecureW2.onc, and then click Open.
- From your device's Network settings. Click the Wi-Fi icon for eduroam to connect to eduroam. Note: If you are setting up eduroam access from a location that does not use eduroam Wi-Fi, you will not be able to connect to eduroam until you return to an institution that offers eduroam Wi-Fi.
- When you first connect to eduroam, a screen similar to the one below opens. From the Server CA certificate drop down, choose Do not check. Then click Connect.
In a few cases, a distribution of Linux has required that SecureW2 be installed with root privileges acquired by running the sudo command.
Command-line directions
- Connect to a Wi-Fi access point other than eduroam.
- If this computer has connected to eduroam before, forget the old configuration first.
- In a browser window, go to wifi.udel.edu and download the Linux SecureW2 JoinNow client to the directory of your choice.
- In the system terminal window, type the following:
chmod 777 /path/to/directory/SecureW2_JoinNow.run
replacing /path/to/directory with the path of the directory in which you stored the downloaded file.
- In the system terminal window, type the following:
sh /path/to/directory/SecureW2_JoinNow.run
replacing /path/to/directory with the path of the directory in which you stored the downloaded file.
- Follow the on-screen instructions to complete the installation.
Graphical interface directions
- Connect to a Wi-Fi access point other than eduroam.
- If this computer has connected to eduroam before, forget the old configuration first.
- Open a web browser and go to wifi.udel.edu. You will see the Secure UD Wi-Fi web page.
- Make sure the Select an Alternate OS pulldown says "Linux".
- Click the JoinNow button.
- You will Joining UD Wi-Fi page, and a dialog box will open asking if you wish to open the SecureW2_JoinNow.run file. Select Save File, then click OK.
- Open a system terminal window and navigate to the directory where you saved the SecureW2_JoinNow.run file.
- Type the following command:
chmod 777 SecureW2_JoinNow.run
- Type the following command:
sh SecureW2_JoinNow.run
- Follow the on-screen instructions to complete the installation.
If you still cannot connect to eduroam after trying the steps for your device, submit the existing Wi-Fi support request form. The Support Center will help you troubleshoot.