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Students & Employees: Tech Support for UD Forms & Apps
My UD Support
Report Technical Problem for My UD
Report Technical Problem for My UD
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Use this form to report a technical problem related to the
My UD
system (
https://www.udel.edu/myud
). If the webpage you are viewing does not have a
My UD
banner at the top of the screen, then please submit a
Still Need Help? form
.
Title
A short description to explain the nature of a ticket.
Details of Problem or Concern
Title of the My UD screen you are viewing
Usually the first headline in the main content area.
Urgency of problem
Choose Low if the problem is an inconvenience that can be managed. Choose High if the problem is widespread, blocks an important process, or relates to regulatory compliance.
Low
Medium
High
Description
Provide a detailed description of the error or unexpected application behavior. Include a screen capture, if possible.
Press Alt + 0 within the editor to access accessibility instructions, or press Alt + F10 to access the menu.
Link to the My UD screen you are viewing (URL)
The link will begin with "
https://my.udel.edu/
"
Error message
If you received an error message, provide the content.
Date and time of error
(mm/dd/yyyy hh:mm AM/PM)
Attachment
File attachments associated with the ticket.
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Ticket Contact Information
Other Fields
Your name
Your first name
Your last name
Your email address