Remote Labs - Using the UD Remote Computer Labs

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Accessing UD Remote Computer Labs

You can access UD Remote Computer Labs through the Apporto web-based portal at https://udel.apporto.com
 

Launching UD Remote Computer Labs through the Portal

Using a web browser, go to https://udel.apporto.com

When prompted, click Log In and enter your UD credentials.

The button to "Log In" is displayed on the UD Apporto login window.

 
MAC USERS:  WebGL is required. To enable it on Chrome/Mac, set the "Use graphics acceleration when available" setting to "ON"
 

Launching an UD Remote Computer Labs Session

  1. Once logged in, you will enter the Apporto App Store.  

  1. Find the app you wish to use; for example, the Windows Standard Desktop, and click Launch.

The app launches in a new browser tab. You may be prompted to share your Camera and Microphone.
You can choose to allow or block, based on your preference. You can also change this setting later by clicking the settings button on the toolbar.
 
For additional usage information, refer to these Apporto guides:

Accessing your work in the Apporto Cloud Mounter 

The Apporto Cloud Mounter that is installed on the UD Remote Computer Labs enables you to directly access Google Drive or Microsoft OneDrive. The Cloud Mounter seamlessly maps your cloud storage as a network drive, making it easy to get to your data.
 
Learn more about your University of Delaware Google Drive account:
Learn more about your University of Delaware Microsoft OneDrive account:
 

Connect to Google Drive

  1. Locate and double-click the Cloud Mounter icon on the UD Remote Computer Labs.

  1. Cloud Mounter will launch and prompt you to Start a New ConnectionClick Google Drive.  
 
  1. In the Connection Dialog window, ensure that Connect at login/startup is checked and click Connect Now.

  1. When prompted to sign in, use your full UD email address and click Next.
When prompted, enter your UD credentials.  
 
  1. Click Continue to authorize Apporto Cloud Monitor.  

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Using Google Drive in UD Remote Computer Labs

  1. After you establish the initial connection to your Google drive, the Cloud Monitor will automatically connect to your Google Drive. You can find your Google Drive using the Files icon at the bottom left of the UD Remote Computer Labs.

  1. The Cloud Mounter will automatically map your Google Drive as the Gdrive location, which will be listed on the left side of the window.
 
For additional usage information, refer to the Apporto guide:

Connect to OneDrive

  1. Locate and double-click the Cloud Mounter icon on the UD Remote Computer Labs.

  1. Apporto Cloud Mounter will launch and prompt you to Start a New Connection.

  1. In the Connection Dialog window, ensure that Connect at Login/Start is checked and click “Connect Now”.

  1. When prompted to sign in, use your full UD email address and click Next.

  1. If prompted to choose between "Work or school account" and "Personal account", choose the Work or School account option.

  1. The confirm your password entry screen (includes UD branding) opens.

  1. When prompted, provide your Microsoft MFA code to verify your account. 

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Using OneDrive in UD Remote Computer Labs

  1. After you initially connect your OneDrive account, the Cloud Monitor will automatically connect to OneDrive when you log in to a lab computer. You can find your OneDrive using the Files icon at the bottom left of the UD Remote Computer Labs.

  1. The Cloud Mounter automatically maps your OneDrive to the Cloud Mounter OneDrive location, which will be listed on the left side of the window.

For additional usage information, refer to the Apporto guide:

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Apporto and Office365

  1. When using a remote computer lab session, launching a Microsoft Office 365 app for the first time requires a sign-in to acquire the license associated with your user account. Click Sign in.

  1. When prompted for your log in credentials, use your full UD email address and click Next.

 

 
  1. If prompted to choose between "Work or School account" and "Personal account", choose the Work or School account option.

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  1. The screen to confirm your password entry screen (includes UD branding) opens.

  1. If prompted, provide your Microsoft MFA code [Multi-Factor Authentication] to verify your account. 
If you notice the phone number associated with your account is not valid, please contact askit@udel.edu or call 302-831-6000 to get it updated.

Once successfully signed in, all Office features will be enabled. You may need to restart the Office app for the license activation to take effect.

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Using UD Remote Computer Labs in Canvas

Additional features are enabled when you access the UD Remote Lab through Canvas. To learn how to access UD Remote Labs through canvas, see:

 

UD Remote Lab Toolbar  (The "Assignments" icon is highlighted):

The remote lab Canvas toolbar is displayed

For additional usage information, please refer to the Apporto guides:

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Logging Out

When finished using the UD Remote Computer Labs, sign out of your session:

  1. Right-click on the Start menu.
  2. Click the Shut down or sign out option.
  3. Click Sign out.

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Apporto Resources

For detailed UD Remote Computer Labs help documentation, visit the Apporto User Guide

UD Assistance

For issues and questions that cannot be resolved with Apporto resources, concerning Apporto, contact the UDIT Support Center @ (302) 831-6000.

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Common Questions

Q. When I sign out of UD Remote Lab, will data that I’ve saved to the system be lost?
A. No, your data will be saved for the semester. However, we recommend that you save your data to a cloud service.

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