Using the UD Remote Computer Labs - Instructor Guide

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           Faculty Toolbar

Introduction

UD Remote Computer Labs is a virtual computer lab desktop environment that allows faculty and students to access essential computing resources. For detailed documentation, visit the Apporto Help Center.

Accessing UD Remote Computer Labs

You can access UD Remote Computer Labs either through the Apporto web-based portal or from within UD Canvas. 

Accessing a UD Remote Lab through the Portal

To access the remote lab portal, visit https://udel.apporto.com.

When prompted, click Log In, and enter your UD credentials.

This is a picture of the Apporto login web page, which will be the site where you can open the UD Remote Computer Labs.

MAC USERS:  WebGL is required. To enable it on Chrome/Mac, set the "Use graphics acceleration when available" setting to "ON".
 

Accessing UD Remote Lab through your Canvas Courses

UD Remote Computer Labs are integrated into Canvas using the tool name “UD Remote Labs” and are disabled by default. Use Settings  Navigation to enable UD Remote Labs for your site and add this tool to your course navigation menu. Doing so will direct you to UD Remote Computer Labs.
 
For more information, refer to the Canvas guide:
For additional usage information, refer to the Apporto guide:
 

Launching an UD Remote Computer Lab Session

  1. Once logged in, you will enter the Apporto App Store.  

This image shows the selections on the Apporto App Store. The "Windows Desktop" button is to open the UD Remote Computer Labs.

  1. Find the app you wish to use; for example, locate the Windows Desktop, and click Launch.

This image shows the Launch button for the UD Remote Lab.

  1. The app launches in a new browser tab. You may be prompted to share your camera and microphone. You can choose to allow or block, based on your preferences. You can also change this setting later by clicking the settings button on the toolbar.
 
For additional usage information, refer to these Apporto guides:
 

Accessing your work in the Apporto Cloud Mounter 

The Apporto Cloud Mounter that is installed on the UD Remote Computer Labs enables you to directly access Google Drive or Microsoft OneDrive. The Cloud Mounter seamlessly maps your cloud storage as a network drive, making it easy to get to your data.

Learn more about your University of Delaware Google Drive account:
Learn more about your University of Delaware Microsoft OneDrive account:
 

Connect to Google Drive

  1. Locate and double-click the Cloud Mounter icon on the UD Remote Computer Labs.
This image shows where you can find the Cloud Mounter on the UD Remote Lab.
 
  1. The Cloud Mounter will launch and prompt you to Start a New Connection.
This image shows where you can see the selection for your GDrive account
Click Google Drive.  
 
  1. In the Connection Dialog window, ensure that Connect at login/start is checked and click Connect Now.
This image shows the Connection Dialog window, ensure that Connect at Login/Start is checked and click “Connect Now”.
 
  1. When prompted to sign in, use your full UD email address and click Next.
This Image shows the Apporto Could Mounter Sign In screen where you enter your UD email address.
When prompted, enter your UD login credentials.  
 
  1. Click Continue to authorize Apporto Cloud Monitor.  
This is an image of the Apporto Cloud Mounter authorization screen where you have to click on the Continue button to complete the Authorization.
 
 

Using Google Drive in UD Remote Computer Labs

  1. After you establish the initial connection to your Google drive, the Cloud Monitor will automatically connect to your Google Drive. You can find your Google Drive using the Files icon at the bottom left of the UD Remote Computer Lab session.

This image shows a that you can find the FILES icon at the bottom of the Virtual Desktop.

  1. The Cloud Mounter will automatically map your Google Drive as the Gdrive location and will be listed on the left side of the window.
This image shows where you can see the selection for your GDRIVE account
For additional usage information, refer to the Apporto guide:
 
 

Connect to OneDrive

  1. Locate and double-click the Cloud Mounter icon on the UD Remote Computer Lab session.
This image shows where you can find the Cloud Mounter on the UD Remote Lab.
 
  1. Apporto Cloud Mounter will launch and prompt you to Start a New Connection.
This image shows you the "Start a new Connection" Option to help you access your OneDrive files.
 
  1. In the Connection Dialog window, ensure that Connect at login/start is checked and click Connect Now.
This image shows the Connection Dialog window, ensure that Connect at Login/Start is checked and click “Connect Now”.
 
  1. When prompted to sign in, use your full UD email address and click Next.
This Image shows the Sign In screen where you enter your UD email address.
 
  1. If prompted to choose between "Work or school account" and "Personal account", choose the Work or school account option.
This image shows the buttons to choose between Work/ school or Personal use access of the UD Remote Labs.
 
  1. The confirm your password entry screen (includes UD branding).
This image is of the space where you enter your UD Password to login.
 
  1. When prompted, provide your Microsoft MFA code [Multi-Factor Authentication] to verify your account. 
This image shows the "approve sign in request" box that you enter your two-digit code for Two- Factor Authentication
 
 

Using OneDrive in UD Remote Computer Labs

  1. When you log in to a lab computer, the Cloud Monitor will automatically connect to your OneDrive. You can find your OneDrive using the Files icon at the bottom left of the UD Remote Computer Labs.
This image shows a that you can find the FILES icon at the bottom of the Virtual Desktop.
 
  1. The Cloud Mounter will automatically map your OneDrive to the Cloud Mounter Onedrive location, which will be listed on the left side of the window.
This image shows where you can see the selection for your OneDrive account
 
For additional usage information, refer to the Apporto guides:
 

Apporto and Office365

  1. Office365 requires a sign-in to acquire a license associated with your user account when launching a Microsoft Office product. Click Sign in.
This is an image of the Office 365 application
 
  1. When prompted to sign in, use your full UD email address and click Next.
This Image shows the Sign In screen where you enter your UD email address.
 
  1. If prompted to choose between "Work or school account" and "Personal account", choose the Work or School account option.
This image shows the buttons to choose between Work/ school or Personal use access of the UD Remote Labs.
 
  1. The screen to confirm your password opens and includes UD branding.
This image is of the space where you enter your UD Password to login.
 
  1. If prompted, provide your Microsoft MFA code [Multi-Factor Authentication] to verify your account. 
This image shows the "approve sign in request" box that you enter your two-digit code for Two- Factor Authentication
If you notice the phone number associated with your account is not valid, contact askit@udel.edu or call 302-831-6000 to get it updated.
 
Once successfully signed in, all Office features will be enabled. You may need to restart the Office app for the license activation to take effect.
 
 

Using UD Remote Computer Labs in Canvas

Additional features are enabled when you access UD Remote Computer Labs through your Canvas course by using the UD Remote Lab course navigation link. These features include Virtual Classroom and Presenter Mode. 

Faculty Toolbar:

Virtual Classroom:

For further instructions on the Virtual Classroom:

This is an image of the Virtual Classroom icon on the UD Remote Lab toolbar

Presenting to Students:

For further instructions:

This is an image of the presentation icon on the UD Remote Lab toolbar

 

Student Toolbar (For instructor reference and showing the "Assignment" Icon as highlighted)
 
This is a sample picture of the tool bar on the UD Remote Labs, where you can choose all of the functions for the Remote Lab.
 
To create the Group associated with the Canvas course, launch the UD Remote Lab when in a Canvas course. When students access the UD Remote Lab from a Canvas course, they are added to the group.
 
  • The toolbar features will also be available using the enabled UD Remote Lab Portal.  
  • If you wish to use these tools or message students in your course through Apporto, students must access UD Remote Lab from the Canvas course- doing so adds them to the class group.
 
For more information on Groups:
 
To use these tools in a course, first select the group that matches your Canvas course site from the drop-down list. If you have a multi-section course site in Canvas for a class that meets at the same time, you will need to use multiple browser tabs to monitor each group in Virtual Classroom. Presenter mode will only allow you to present to one section at a time.

UD Remote Lab support documentation for your students is available to import into your Canvas course through a Canvas module available in Canvas Commons. Use the search term “UD Remote Labs Student Help Module”.  
 
For more information about Canvas Commons, please visit the Canvas guide, How do I use Commons?
 
For additional usage information, refer to the Apporto guides,
 

Logging Out

When finished using UD Remote Labs, sign out of your session. 

  1. Right-click on the Start menu.
  2. Click the Shut down or sign out option.
  3. Click Sign out.

This Picture shows the Shut down or Sign out option at the bottom of the UD Remote Lab screen.

 

Contents

Apporto Resources

For detailed UD Remote Lab help documentation, visit these guides:
 

UD Assistance

For issues and questions that cannot be resolved with Apporto resources, concerning Apporto, contact the UDIT Support Center @ (302) 831-6000.

Contents

Common Questions

Q. When I sign out of UD Remote Lab, will data that I’ve saved to the system be lost?
A. No, your data will be saved for the semester. However, we recommend that you save your data to a cloud service.

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Details

Article ID: 1140
Created
Fri 8/9/24 11:03 AM
Modified
Tue 8/20/24 11:29 AM

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