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Accessing UD Remote Computer Labs

Launching UD Remote Computer Labs through the Portal

Using a web browser, go to https://udel.apporto.com. 

When prompted, click Log In and enter your UD credentials.

Launching an UD Remote Computer Labs Session

1. Once logged in, you will enter the Apporto App Store.  

2. Find the app you wish to use; for example, the Windows Standard Desktop, and click Launch.

• Accessing the Apporto App Store
• Using an App or Desktop

Accessing your work in the Apporto Cloud Mounter 

• University of Delaware - Google Drive

• University of Delaware - Microsoft OneDrive

Connect to Google Drive

1. Locate and double-click the Cloud Mounter icon on the UD Remote Computer Labs.

2. Cloud Mounter will launch and prompt you to Start a New Connection. Click Google Drive.  

3. In the Connection Dialog window, ensure that Connect at login/startup is checked and click Connect Now.

4. When prompted to sign in, use your full UD email address and click Next.

5. Click Continue to authorize Apporto Cloud Monitor.  

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Using Google Drive in UD Remote Computer Labs

1. After you establish the initial connection to your Google drive, the Cloud Monitor will automatically connect to your Google Drive. You can find your Google Drive using the Files icon at the bottom left of the UD Remote Computer Labs.

2. The Cloud Mounter will automatically map your Google Drive as the Gdrive location, which will be listed on the left side of the window.

• Mounting a Cloud Drive

Connect to OneDrive

1. Locate and double-click the Cloud Mounter icon on the UD Remote Computer Labs.

2. Apporto Cloud Mounter will launch and prompt you to Start a New Connection.

3. In the Connection Dialog window, ensure that Connect at Login/Start is checked and click “Connect Now”.

4. When prompted to sign in, use your full UD email address and click Next.

5. If prompted to choose between "Work or school account" and "Personal account", choose the Work or School account option.

6. The confirm your password entry screen (includes UD branding) opens.

7. When prompted, provide your Microsoft MFA code to verify your account. 

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Using OneDrive in UD Remote Computer Labs

1. After you initially connect your OneDrive account, the Cloud Monitor will automatically connect to OneDrive when you log in to a lab computer. You can find your OneDrive using the Files icon at the bottom left of the UD Remote Computer Labs.

2. The Cloud Mounter automatically maps your OneDrive to the Cloud Mounter OneDrive location, which will be listed on the left side of the window.

• Mounting a Cloud Drive

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Apporto and Office365

1. When using a remote computer lab session, launching a Microsoft Office 365 app for the first time requires a sign-in to acquire the license associated with your user account. Click Sign in.

2. When prompted for your log in credentials, use your full UD email address and click Next.

 

3. If prompted to choose between "Work or School account" and "Personal account", choose the Work or School account option.

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4. The screen to confirm your password entry screen (includes UD branding) opens.

5. If prompted, provide your Microsoft MFA code [Multi-Factor Authentication] to verify your account. 

Once successfully signed in, all Office features will be enabled. You may need to restart the Office app for the license activation to take effect.

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Using UD Remote Computer Labs in Canvas

Additional features are enabled when you access the UD Remote Lab through Canvas. To learn how to access UD Remote Labs through canvas, see:

• Accessing UD Remote Lab through your Canvas Courses (Instructors)
• Accessing UD Remote Computer Labs through your Canvas Courses (Students)

UD Remote Lab Toolbar  (The "Assignments" icon is highlighted):

For additional usage information, please refer to the Apporto guides:

• Using an App or Desktop
• Using Messenger

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Logging Out

When finished using the UD Remote Computer Labs, sign out of your session:

1. Right-click on the Start menu.
2. Click the Shut down or sign out option.
3. Click Sign out.

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Apporto Resources

For detailed UD Remote Computer Labs help documentation, visit the Apporto User Guide. 

• Apporto Faculty Guide
• Video Tutorials

UD Assistance

For issues and questions that cannot be resolved with Apporto resources, concerning Apporto, contact the UDIT Support Center @ (302) 831-6000.

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Common Questions

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