Proofpoint is the University's email security gateway, designed to block spam, phishing attempts, malware, and other malicious email threats before they reach your inbox. Proofpoint also allows you to release or block emails that have been quarantined and to manage your own safe and blocked sender lists directly through the user portal.
Contents:
The Proofpoint Portal
Quarantined Mail
Managing Your Safe & Blocked Senders
Need Help?
The Proofpoint Portal
All incoming email sent to “@udel.edu” addresses is automatically scanned by Proofpoint. Messages identified as suspicious, spam, or phishing are held in quarantine rather than delivered directly to your inbox.
Accessing the Portal:
-
Go to the Proofpoint User Portal: udel.edu/it/proofpoint
-
Select Sign in and authenticate using your UD credentials.
Note: Access to the portal requires logging in with your UD credentials using the University’s single sign-on (SSO) service. If you have not set up your Microsoft Multi-Factor Authentication (MFA), please follow these steps.
Quarantined Mail
Proofpoint takes spam and suspicious messages and places them in quarantine. You can take action through your End User Digest daily email or the Proofpoint Portal to release or block emails that have been quarantined.
For detailed instructions, see How to Review and Release Email from Quarantine.
|
Action
|
What It Does
|
|
Release
|
Sends the email to your inbox (allow up to 1 hour)
|
|
Release & Allow Sender
|
Delivers the message and adds the sender to your Safe Senders List (requires authentication to use from digest)
|
|
Block Sender
|
Adds the sender to your Blocked Senders List
|
Messages remaining in the Spam quarantine are automatically deleted after 30 days.
Managing Your Safe & Blocked Senders
In the Proofpoint User Portal (udel.edu/it/proofpoint), under Lists, you can view and manage the following sender lists:
You can add or remove individual addresses or entire domains from either list at any time through the portal.
Safe Senders List
View the email addresses/domains that you have deemed safe for delivery. Using the toolbar, you can select New to add a sender to your Safe Senders List.
Blocked Senders List
View the email addresses/domains you or Proofpoint have blocked. Using the toolbar, you can select New to add a new address to your Blocked Senders List.
Need Help?
If you believe a legitimate email was blocked or not delivered, contact IT Support at AskIT@udel.edu.