Proofpoint: Getting Started

Learn how Proofpoint protects UD email accounts from spam, phishing, and malicious email threats, including how to access the portal, manage quarantined messages, and configure safe and blocked sender settings.

Proofpoint is the University's email security gateway, designed to block spam, phishing attempts, malware, and other malicious email threats before they reach your inbox. Proofpoint also allows you to manage your own safe and blocked sender lists directly through the user portal.

Contents:
The Proofpoint Portal
Quarantined Mail
Managing Your Safe & Blocked Senders
Need Help?

The Proofpoint Portal

All incoming email sent to “@udel.edu” addresses is automatically scanned by Proofpoint. Messages identified as suspicious, spam, or phishing are held in quarantine rather than delivered directly to your inbox.

Accessing the Portal:

1. Go to the Proofpoint User Portal: udel.edu/it/proofpoint

2. Select Sign in and authenticate using your UD credentials.

Note: Access to the portal requires logging in with your UD credentials using the University’s single sign-on (SSO) service. If you have not set up your Microsoft Multi-Factor Authentication (MFA), please follow these steps.

Quarantined Mail

Proofpoint takes spam and suspicious messages and places them in Quarantine. You can take action through the Proofpoint Portal or quarantine digest to release or block emails that have been quarantined.

Action	What It Does
Release	Sends the email to your inbox (allow up to 1 hour)
Release & Allow Sender	Delivers the message and adds the sender to your Safe Senders list (requires authentication to use from digest)
Block Sender	Adds the sender to your Blocked Senders list

Messages remaining in the Spam Quarantine are automatically deleted after 30 days.

Alumni and Retirees: Access to the Proofpoint User Portal is limited to current faculty, staff, and students. Alumni/retirees will receive quarantine digest emails and can release or block messages directly from the digest. If you need additional assistance, contact IT Support at AskIT@udel.edu.

Managing Your Safe & Blocked Senders

Under Lists, you can view and manage the following sender lists:

• Safe Senders - Emails from these senders are always delivered directly to your inbox.

• Blocked Senders - Emails from these senders are automatically blocked.

You can add or remove individual addresses or entire domains from either list at any time through the portal.

Need Help?

If you believe a legitimate email was blocked or not delivered, contact IT Support at AskIT@udel.edu.