Please Review the Following
I have a valid license, own, or have permission of the copyright holder to use all files and software installed on this computer. I authorize the University of Delaware IT-Client Support & Services staff to perform work on my computer. I agree to allow staff to remove any programs that may be, but not necessarily are, posing risks to users of the UD campus network. I understand that problems associated with work on my computer can occur, including but not limited to, loss of data, software, malfunction, system malfunction or hardware failure. I agree to release, indemnify, and hold harmless UD from liability for any claims or damages of any kind or description that may arise from any computer work performed on my computer.
Fees
For students,
there is an $85 fee if the computer is infected with malware that is causing the issue. Other issues such as operating system, software or limited hardware problems (hard drive or memory) will not be charged.
For faculty or staff personally-owned systems,
a $85 fee applies to all service and is payable when the system is brought in.
Any hardware replacement purchases are the responsibility of the requester.
Computer Pick-up
Computer will be returned to the above-named person. If another party is designated by the customer to pick up their computer, CS&S must be notified when service is completed. Everyone must show a photo ID to pick up a computer.
*Machines left longer than 30 days will be considered forfeit.*
Data
By Submitting your device to the Ask IT Service desk you acknowledge and agree to the following:
Client Backup Responsibility: clients are solely responsible for backing up all personal data before submitting a device for service. Our service does not include data backup, transfer or recovery.
Data loss: During the repair, your device may need to be partially or fully erased. The ASKIT Service Desk is not responsible for any loss, corruption, deletion, transfer issues, or inaccessibility of data before, during, or after service