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If eduroam setup fails in the macOS, try these steps to resolve the issue:
- Open the macOS keychain app
- From the Finder menu, click Go at the top of the screen.
- Open the Applications folder.
- Open the Utilities folder.
- Double-click to open the Keychain Access App
- You will see a screen similar to this one:
![](https://services.udel.edu/TDPortal/Images/Viewer?fileName=2b24dffa-6f2c-4ef3-9537-a7a81d377714.png)
- Select the default (bolded) keychain from the left navigation bar.
- Select All items from the left navigation bar.
- Remove keychain entries associated with eduroam:
Entry |
Action |
clearpass-1.nss.udel.edu
![](https://services.udel.edu/TDPortal/Images/Viewer?fileName=c636fe50-71ad-452c-9446-93f113c35f61.png)
clearpass-2.nss.udel.edu
![](https://services.udel.edu/TDPortal/Images/Viewer?fileName=548427da-2947-41be-ac70-ddc123bbbb26.png)
|
Right-click, and choose Delete "clearpass-1.nss.udel.edu"
Right-click, and choose Delete "clearpass-2.nss.udel.edu"
|
SecureW2 JoinNow - random characters
![](https://services.udel.edu/TDPortal/Images/Viewer?fileName=47319836-483a-4865-8674-b053a359b1d1.png)
|
Right-click, and choose Delete "SecureW2 JoinNow..." |
your_username@udel.edu (for example, maryqq@udel.edu)
![](https://services.udel.edu/TDPortal/Images/Viewer?fileName=ee38273b-2f0b-476d-a03d-547972424e25.png)
|
Right-click, and choose Delete "your_username@udel.edu" |
All GlobalSign Certificates
![](https://services.udel.edu/TDPortal/Images/Viewer?fileName=8ff01fc7-d9da-4f4d-bb96-1e0d0f2d5e71.png)
|
Right-click, and choose Delete "GlobalSign......" |
- When done, close the Keychain Access App.
- Complete the steps to connect to eduroam.
- On-Campus Directions.
- Forget eduroam
- Install eduroam
- Off-Campus Directions
- Remove eduroam
- Install eduroam