UD Remote Computer Labs is a virtual computer lab desktop environment that can be accessed through a portal or through your Canvas course if enabled by your instructor.

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• For Remote Lab use, review: Apporto Guide - Remote Labs

Accessing UD Remote Computer Labs through your Canvas Courses

1. Log in to CANVAS course, The Dashboard will show your Course(s). 
2. Click on the course you are trying to access.
3. The “HOME” page for that course will appears. There will also be a number of menu items for that specific course. Click on the UD Remote Lab option in your course navigation menu. You can then choose to connect to a UD Remote Lab.
4. After connecting to the UD Remote Lab, click Log In and enter your UD credentials.

Note: Log in should only appear on your first time using UD Remote Lab

• For additional usage information, refer to the Apporto guides:  Apporto Environment Requirements 

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Launching UD Remote Computer Labs

1. Once logged in, you will enter the Apporto App Store.  

2. Find the app you wish to use, for example the Windows Standard Desktop, and click the Launch button.

Note:  Your screen may have fewer options based on your courses or major.

• Accessing the Apporto App Store
• Using an App or Desktop

Accessing your work in the Apporto Cloud Mounter 

Saving your work to the cloud in Google Drive or Microsoft OneDrive ensures that you will have access to it throughout your Degree Program. It also makes it easier to connect your Google or Microsoft OneDrive to other applications like Apporto, to be able to turn in your assignments directly to the Professor or Course.

The Apporto Cloud Mounter installed within the UD Remote Computer Labs enables users to directly access their Google Drive or Microsoft OneDrive. The Cloud Mounter seamlessly maps your cloud storage as a network drive, making it easier to get to all of your data.

• University of Delaware - Google Drive

• University of Delaware - Microsoft OneDrive

Connect to Google Drive

1.   Locate and double-click the Cloud Mounter icon on the UD Remote Computer Labs.

2.   Cloud Mounter will launch and prompt you to Start a New Connection.

Click Google Drive.  

3. In the Connection Dialog window, ensure that Connect at login/start is checked and click “Connect Now”.

4. When prompted to sign in, use your full UD email address and click Next.

When prompted by CAS, enter your UD credentials.  

5. Click Continue to authorize Apporto Cloud Monitor.  

 

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Using Google Drive in UD Remote Computer Labs

1. When you log in to a lab computer, the Cloud Monitor will automatically connect to your Google Drive. You can find your Google Drive using the Files icon at the bottom left of the UD Remote Lab.

2. The Cloud Mounter will automatically map your Google Drive to the Cloud Mounter Gdrive location which will be listed on the left side of the window.

• Mounting a Cloud Drive

Connect to OneDrive

1. Locate and double-click the Cloud Mounter icon on the UD Remote Lab.

2. Apporto Cloud Mounter will launch and prompt you to Start a New Connection.

3. In the Connection Dialog window, ensure that Connect at login/start is checked and click Connect Now.

4. When prompted to sign in, use your full UD email address and click Next.

5. If prompted to choose between "Work or School accou" and "Personal account", choose the Work or School account option.

6. The confirm your password entry screen (includes UD branding) opens.

7. When prompted, provide your Microsoft MFA code [Multi-Factor Authentication] to verify your account. 

 

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Using OneDrive in UD Remote Computer Labs

1. When you login to a lab computer, the Cloud Monitor will automatically connect to your OneDrive.  You can find your OneDrive using the “Files” icon at the bottom left of the UD Remote Lab.

2. The Cloud Mounter will automatically map your OneDrive to the Cloud Mounter Onedrive location which will be listed on the left side of the window.

For additional usage information, refer to the Apporto guides:

• Mounting a Cloud Drive

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Apporto and Office365

If you wish to use any Office365 apps like Excel, Word or PowerPoint, you can use them from a UD Remote Computer Labs session.

1. Office365 requires a sign-in to acquire a license associated with your user account when launching a Microsoft Office product. Click Sign in.

2. When prompted to sign in, use your full UD email address and click Next.

3. If prompted to choose between "Work or school account" and "Personal account", choose the Work or School account option.

4. The confirm your password entry screen (includes UD branding) opens.

5. If prompted, provide your Microsoft MFA code [Multi-Factor Authentication] to verify your account. 

If you notice the phone number associated with your account is not valid, please contact askit@udel.edu or call 302-831-6000 to get it updated.

Once successfully signed in, all Office features will be enabled. You may need to restart the Office app for the license activation to take effect.

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Using UD Remote Computer Labs in Canvas

To submit assignments, you must launch the UD Remote Lab from the Canvas course, which adds you to the group associated with that course. When submitting an assignment, choose the Canvas assignment from the drop-down list and click Select to submit.

• Using an App or Desktop
• Using Messenger

Logging Out

1. Right-click on the Start menu.
2. Click the Shut down or sign out option.
3. Click Sign out.

 

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Additional Resources

• Apporto User Guide
• Video Tutorials

UD Assistance

For issues and questions that cannot be resolved with Apporto resources, concerning Apporto, contact the UDIT Support Center @ (302) 831-6000.

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