UD Exchange Online: Creating a New Profile in Microsoft Outlook

You may be asked to create a new profile to correct issues that you are having with Microsoft Outlook.

• After you create a new profile in Outlook, you will need to re-add any accounts that you want to use in Microsoft Outlook.

Creating a new Profile in Microsoft Outlook (Windows)

1. Open the control panel: press the Windows + R on the keyboard to open the Run dialog. Type Control Panel in the empty box, and click OK.

2. Verify that the View by drop-down is set to Small icons or Large icons.

3. Click Mail.

4. Click Show Profiles.

5. Click OK.

6. If you use Microsoft Exchange, type your full UD email address in E-mail Address field.

   • If you use GMail, use these directions to set up your account, and then return to these directions at step 10.

7. Click Next.

8. If you use Microsoft Exchange, provide your UDelNet ID password, and authenticate with MFA.

9. Click Finish.

10. Select the Always use this profile radio button, and choose the profile you just created from the drop-down menu.

11. Click OK.

Creating a new Profile in Microsoft Outlook (Mac)

1. From Finder, open the Applications folder.

2. Press Ctrl on the keyboard and left-click with the mouse, or right-click Microsoft Outlook, and then click Show Package Contents.

3. Open Contents SharedSupport, and then double-click Outlook Profile Manager.

4. Click Create a new profile.

5. Name the new profile.

6. Select the profile that you just created.

7. Click Set the default profile.

8. Click Set as Default.

9. Restart Outlook for this change to take effect.