1. Knowledge Base
  2. Communication & Collaboration
  3. E-Mail and Calendaring
  4. Exchange Online
  5. Exchange Online: Mobile Devices

Exchange Online: Mobile Devices

Outlook for Android and iPhone can be downloaded and installed from the Google Play or the App Store.

Click one of the links below to see directions for setting up your device for Exchange Online.

Outlook for Android

  1. Download and install the Outlook app from the Play Store.
  2. Open the Outlook app and click Get Started
  3. Outlook will search your phone for other mail accounts that are already set up. If you see this screen, click Skip.
  4. Enter your full UD email address and click Add Account.
  5. If your Google account from udel.edu is displayed on the screen, click Not Google.
  6. Click Office 365 from the list of options.

Choose account type

 

 

UD log in page

 

  1. Download and install the Outlook app from the Play Store.
  2. Open the Outlook app and click Get Started
  3. Outlook will search your phone for other mail accounts that are already set up. If you see this screen, click Skip.
  4. Enter your full UD email address and click Add Account.
  5. If your Google account from udel.edu is displayed on the screen, click Not Google.
  6. Click Office 365 from the list of options.
  7. You will be directed to a UD branded page as shown below. Enter your password.
  8. You will be prompted to authenticate your account using Multi-Factor Authentication (MFA).
  9. Outlook is now set up. You may be shown some informational screens which you can skip.
Note: You may wish to customize Outlook.
  • Signature: The default signature is "Get Outlook" with a link to download. To change it, click on the quick menu, click the settings gear icon at the bottom and click Signature. Edit as needed.
  • Focused inbox: The default is to show a focused inbox. That will separate out messages by groups of senders. To change this, open the quick menu, click the gear icon at the bottom and turn off focused inbox.

Top

Outlook for iOS

  1. Download the Outlook app from the app store.
  2. Open the Outlook app and click Get Started.
  3. Outlook will search your iPhone for other mail accounts that are already set up. If you see this screen, click Skip.

1 account found--add account

 

CAS log in screen with Done button

 

 

set up account manually option

 

  1. Download the Outlook app from the app store.
  2. Open the Outlook app and click Get Started.
  3. Outlook will search your iPhone for other mail accounts that are already set up. If you see this screen, click Skip.
  4. Enter your full UD email address and click Add Account.
  5. You may be directed to the UD Google log in page. Do not enter your log in information on that page. Instead, click Done in the top left corner.
  6. A new button will appear on the same screen with the text Set Up Account Manually. Click that button.
  7. Select Office 365
  8. Enter your password and approve the sign in request.

Top

Apple Mail on iOS 11 Devices

  1. Go to Settings, Accounts & Passwords.
  2. Click Add Account.
  3. Select Exchange.
  4. Type in your full UD email address (username@udel.edu) and click Next.
  5. A pop-up window will appear stating that your email address will be sent to Microsoft to get your account information. Click Configure Manually.

Sign in to your udel.edu Exchange account using Microsoft?

 

  1. Go to Settings, Accounts & Passwords.
  2. Click Add Account.
  3. Select Exchange.
  4. Type in your full UD email address (username@udel.edu) and click Next.
  5. A pop-up window will appear stating that your email address will be sent to Microsoft to get your account information. Click Configure Manually.
  6. You will see a new Settings screen.
    1. Type Outlook.Office365.com as the Server Name.
    2. Leave the Domain blank.
    3. Type your full UD email adress (username@udel.edu).
  7. Enter the app password. Follow these instructions to get an app password.
  8. Choose which iOS apps you would like to use with your Exchange account.

Top

Apple Mail on iOS 10 or Earlier Devices

  1. Go to Settings, Accounts & Passwords.
  2. Click Add Account. This may be different depending on which iOS version you are using.
  3. Select Exchange.
  4. Type in your full UD email address (username@udel.edu) and click Next.
  5. A password field should appear. You can type anything in for the password and hit next. An additional set up screen will appear regardless of what password is typed in.
  6. A new settings screen will appear. Enter in Outlook.Office365.com at the server name. Leave the domain blank and enter in your email (username@udel.edu).
  7. Enter the app password. Follow these instructions to get an app password.

Exchange log on screen

 

  1. Go to Settings, Accounts & Passwords.
  2. Click Add Account. This may be different depending on which iOS version you are using.
  3. Select Exchange.
  4. Type in your full UD email address (username@udel.edu) and click Next.
  5. A password field should appear. You can type anything in for the password and hit next. An additional set up screen will appear regardless of what password is typed in.
  6. A new settings screen will appear. Enter in Outlook.Office365.com at the server name. Leave the domain blank and enter in your email (username@udel.edu).
  7. Enter the app password. Follow these instructions to get an app password.
  8. Select the features you want to use with your Exchange account. Click Save.

We do not support using Gmail client with Exchange Online. Results have been inconsistent. The following may or may not work.

Note:

If you have already used your email (username@udel.edu) to access Google resources on your phone, you must delete that Google account from your phone using the Settings App and add it back after Gmail is configured for Exchange.

  1. Open the application and click Add an email address.
  2. Select Exchange or Office 365.
  3. Enter your full email (username@udel.edu) and your UDelNet password.
  4. Accept the redirect as prompted.
  5. When the configuration screen appears, generate an App Password and type that into the password field.
  6. The server should set itself to Outlook.Office365.com and click Next.
  7. Select OK to allow remote security administration.
  8. If prompted, at the bottom of the Activate Device Administrator screen select Activate the device administrator.
  9. If you deleted it, add back your email (username@udel.edu) to your accounts using the Phone Settings application.

Top

0% helpful - 1 review

Details

Article ID: 246
Created
Wed 7/17/19 3:01 PM
Modified
Tue 4/7/20 8:36 AM