Exchange Online: Passwords

Passwords are limited by the following criteria:

1. Cannot be a word found in the dictionary. The best practice is to make a password or passphrase not based on a single word or name.
2. Must consist of a minimum of 12 characters, with at least one character from three of the following four categories:
   • uppercase letters
   • lowercase letters
   • numbers
   • symbols (e.g., #@*&^!)

Troubleshoot your Exchange Online password:

• If the program or app you are using will not allow you to access your Exchange Online account, try to log in to Outlook on the Web. 
  • If you can access Outlook on the Web, the issue is most likely the program or app you are using. 
    • Verify you are connected to the network. If you are on-campus, make sure that you are connected to eduroam Wi-Fi.
    • Try restarting the program or app to see whether this helps.
    • Wait 20 minutes. If an incorrect password was used to try to access your account, your account may have automatically locked. If locked, your account will unlock in 20 minutes.
    • If the above steps do not help, contact the IT Support Center.
  • If you are unable to access Outlook on the Web:
    • Wait 20 minutes. If an incorrect password was used to try to access your account, your account may have locked. If locked, your account will unlock in 20 minutes.
    • If you are new to UD and have never accessed your UD o365/Exchange account, you may need to force a password synchronization. To do this, reset your UDelnet ID password at My UD Settings.