Submit a Question

You can ask SFS a question, report a concern about billing or financial aid, or request certain actions from SFS by selecting a category below.

Students can review their FLEX balance and transfer funds using http://www.udel.edu/udsis-student/. Parents may be granted access by the student to view FLEX balance and add FLEX funds using https://www.udel.edu/students/student-financial...

Please note: library fees may post after the semester during which they were incurred. For questions regarding library fees, please visit Ask a Librarian http://www2.lib.udel.edu/ref/askalib/.

Students may view details about their Student Health Services charges (eg, immunizations) by clicking on the charge in My Finances, under Account Activity. Due to HIPAA regulations, only students have access to this information.

For additional questions regarding Student Health charges, please visit http://www.udel.edu/studenthealth/contact-us/.

Students are now required to carry health insurance. Visit http://www.universityhealthplans.com/intro/UDEL... to waive UD's insurance plan if you are covered under another comparable plan, or to enroll in UD's plan if you are not covered. If you have questions about or trouble with the online form, please contact University Health Plans at 800-437-6448 or info@univhealthplans.com.

Please allow 48 business hours after submitting your waiver to see the credit reflected on your student bill. If it has been more than 48 business hours since submitting your waiver, please enter your waiver confirmation number below.

Please note: you must waive UD's insurance plan by September 10th, or you will be automatically enrolled and responsible for the cost of the plan.

If you have specific questions about information reported on your 1098T by the University, complete the following form. Please include details regarding your concerns and references boxes and/or amounts, as appropriate.

Depending on volume, it may take 7 to 10 business days to review and respond to your request.

Student Financial Services staff is available to meet with you Monday-Friday, 8am-5pm. We are located in the Student Services Building at 30 Lovett Avenue.

You may schedule an appointment by calling 302-831-2126, and walk-ins are welcome any time during business hours. Please be aware that the time of the year may affect volume and therefore wait time.

The Blue Hen Success Grant program is a formal program, also referred to as “retention grants” or “completion grants”, with dedicated resources and increased transparency to ensure that a small financial situation does not prevent a student from completing their degree.

Please provide us with your information and a general summary of your unexpected financial set-back.

Depending on volume, it may take 7 to 10 business days to review and respond to your request.

Students exploring study abroad may schedule an appointment with an SFS advisor to discuss program costs and financial aid. Students should complete the Travel Study Budget Worksheet https://www.udel.edu/content/dam/udelImages/sfs... with the program information (including any anticipated program costs) in advance of meeting with an advisor. Students should know what costs are included and which are not within the program fee.

Students classified as dependent may petition to be reclassified as independent based on documented adverse family circumstances.

Those wishing to be considered for independent status should complete the following form and note any special family circumstances that support independency. SFS will follow up for additional documentation before making a final determination.

Students and/or families who are experiencing a financial hardship or have had a change in their financial situation since filing the Free Application for Federal Student Aid (FAFSA) may explore a FAFSA Adjustment Appeal. This process is designed to determine whether additional federal and/or University funds might be available. Please keep in mind that federal and institutional need-based aid is limited and based on the family's Expected Family Contribution (EFC) derived through the FAFSA process. Federal regulations determine what we can and cannot consider in these appeals.

Those interested in submitting a FAFSA Adjustment Appeal should complete the following form and note any financial hardships/changes in circumstances.

Please provide additional details on your change in financial circumstances based on the reason selected above. Be as specific as possible as we will use the information to determine next steps in the appeal process, including what documentation will be required from you. If you selected “Other”, our ability to provide additional assistance may be limited. Note that items such as debt, high cost of living, or education expenses for elementary/secondary schools are not things we can consider when looking at FAFSA changes

Students with balances on their accounts after the billing/installment due date will be assessed a late fee ($55, or $25 for those enrolled in the payment plan).

Under certain conditions (such as University error or unforeseen hardship), the University can waive late fees. To request such an appeal, please complete the following form and state your reason for requesting a fee waiver. Appeals must be received during the term in which the charge occurs.

FS annually reviews financial aid award to ensure students are meeting the renewability requirements. These include, but are not limited to, enrollment status, grade point average, and/or expected family contribution (for need-based awards).

If you have been notified that we are not able to renew your aid, you have the right to appeal this decision by completing the following form. Please note your appeal must be filed within 30 days of notification that your aid eligibility has been lost.

Appeals based upon your need for assistance OR your lack of knowledge that your assistance was in jeopardy will not be approved. Approved appeals generally involve an unusual or unexpected situation or condition which prevented you from meeting the necessary requirement(s) to have your scholarship/grant renewed. Examples include documented serious illness, death of a family member, study abroad, or program-required internship.

If you select the "Other" category in the "Reason for Appeal" selection below, be specific on the nature and cause of your reason, as most successful appeals fall under one of the specified categories.

Finally, if you disclose an incident of sexual misconduct (sexual assault, sexual harassment, sex discrimination, domestic/dating violence or stalking) in your appeal, SFS is required to report the information to the University Title IX Coordinator. For information on Title IX reporting please go to www.udel.edu/gbv.

Student Financial Services will review your request and send its decision within 10 working days to your University email address.

Students who are not meeting the satisfactory academic requirements https://www.udel.edu/students/student-financial... for their financial aid may submit an appeal through My SFS Docs https://udel.verifymyfafsa.com/ if they believe failure to meet the standards is due to extenuating circumstances (e.g., illness, injury, etc.).

If this information did not address your concerns, please submit this form with your request.

The following form should only be used if you received communication from SFS related to conflicting marital information on the FAFSA:

Your parent's marital status does not agree with your parent's tax return filing status. Please ensure the marital status reported to the IRS on the US Income Tax Return is correct. You may verify here your correct filing status. If you did not file correctly, you must file an amended income tax return with the IRS and then make the necessary corrections to your FAFSA.

If you believe the information reported on your FAFSA is correct, please provide a statement outlining your parent's current marital status and living arrangements and why you believe there is no discrepancy in the filing status in the "Question/Comment" section below. Please note, we may be required to request additional documentation before aid can be finalized if we are unable to reconcile the marital/filing status.

The following form should only be used if you received communication from SFS related to conflicting marital information on the FAFSA:

Your parent's marital status does not agree with your parent's tax return filing status. Please ensure the marital status reported to the IRS on the US Income Tax Return is correct. You may verify here https://www.irs.gov/uac/what-is-my-filing-status your correct filing status. If you did not file correctly, you must file an amended income tax return with the IRS and then make the necessary corrections to your FAFSA.

If you believe the information reported on your FAFSA is correct, please provide a statement outlining your parent's current marital status and living arrangements and why you believe there is no discrepancy in the filing status in the "Question/Comment" section below. Please note, we may be required to request additional documentation before aid can be finalized if we are unable to reconcile the marital/filing status.

The Federal Nursing Student Loan program is for undergraduate students enrolled in the School of Nursing who have demonstrated financial need through completing the Free Application for Federal Student Aid (FAFSA). Freshman and sophomore students are eligible to borrow up to $3,300 per year while juniors and seniors can borrow up to $5,200 per year. For additional details regarding the terms and conditions of this loan, click here https://www.udel.edu/content/dam/udelImages/sfs...

Complete and submit the following form to apply for this loan.

An undergraduate part-time student must be registered for at least 6 credit hours in order to receive federal aid, except in the case of a federal Pell Grant. (A graduate part-time student must be registered for at least 5 credit hours.)

Financial aid for part-time students will be disbursed after Free Drop/Add of the semester.

If this information did not address your concerns, please submit this form with your request.

If you are registered for at least 6 credit hours, you may be eligible to receive federal financial aid. Submit this form to check your aid eligibility.

For information regarding financial aid for study abroad programs, please visit http://www.udel.edu/global/studyabroad/informat...

If this information did not address your concerns, please submit this form with your request.

If you have not yet completed a FAFSA, please visit www.fafsa.ed.gov to do so. We encourage you to file your FAFSA as soon as taxes are filed, and no later than April 15.

Awarding Timeline
Freshmen (Fall admits) March
Returning undergraduates, transfers and all graduates July
Spring admits January
If you have completed your FAFSA and have not received your financial aid package by the time noted above, refer to your "To Do List" to make sure you have completed any necessary verification steps.

If this information did not address your concerns, please submit this form with your request.

If you have reviewed our FAQ section above and were unable to find an answer to your question, please submit this form with your request.

Federal regulations require that only students may accept, decline, or adjust their federal financial aid. To adjust any loans included in your financial aid award, students should complete the following form. Be sure to indicate the type of loan (e.g., subsidized or unsubsidized) and total amount requested (enter $0 to have the loan canceled).

Students can use this form to cancel or reduce private education (alternative loans), or parents can request adjustments to the PLUS loan.

SFS will need to reinstate any canceled or declined loans.

Include the total amount requested. If total amount requested exceeds limit, you will be awarded the maximum allowable per your grade level.

The University of Delaware has an online document management system called "My SFS Docs", which facilitates the collection of important information needed to finalize a student's financial aid package. Whether a student is required to submit documents to complete the Federal verification process or has initiated an appeal of their financial aid, this site ensures that information is submitted securely. Please do not e-mail requested documents. E-mail is not a secure method for sending sensitive information and could delay processing of documents.

You may report a pending 529 Plan or outside scholarship payment in My Finances (www.udel.edu/myfinances). Checks should be mailed to SFS - Cashiers, 30 Lovett Avenue, Newark, DE, 19716. Be sure the issuer includes the student's ID number on the check.

If this information did not address your concerns, please submit this form with your request.

Once you have exhausted your federal financial aid options, alternative loans may be available to help meet your cost of attendance. For informational purposes only, Alternative Lender Information https://choice.fastproducts.org/FastChoice/Welc... will list some lenders often used by our students.

Alternative loans typically disburse to student accounts 7-10 days after UD has certified the loan.

If this information did not address your concerns, please submit this form with your request.

For details on Federal Direct Loans, please visit https://www.udel.edu/students/student-financial...

First time borrowers must sign a master promissory note and complete entrance counseling in order for loans to disburse to the student account.

Prior to graduating, leaving the university, or dropping below half-time, federal loan borrowers are required to complete a mandatory exit counseling session. Exit interviews are mandatory because it is a federal law and a condition of receiving a federally funded student loan.

Master promissory notes, entrance counseling, and exit counseling may be accessed and completed by visiting studentloans.gov.

If this information did not address your concerns, please submit this form with your request.

The University offers a monthly installment plan which allows families to spread each semester's payments over four months. Families can select this option when making payment on My Finances. A $50 enrollment fee is charged per semester for this option.

To apply for a Parent PLUS Loan please visit studentloans.gov https://studentloans.gov/.

Please be aware that incomplete or inaccurate information on a Parent PLUS Loan application can delay processing.

Payment may be made on My Finances via:

Online Check (ACH)
Credit Card, with a service charge (2.75% Domestic / 4.25% International)
Mailed Check
Please log in to My Finances (www.udel.edu/myfinances) and follow the instructions to make a payment using any of these methods.

Electronic payments made before 2:00pm on a business day will post after 3:00pm that day; those made after 2:00pm will post after 3:00pm the following business day.

If this information did not address your concerns, please submit this form with your request.

Third party billing occurs when an organization funds and is billed directly for all or part of a student's education costs. A Third Party Sponsor Billing Agreement https://www.udel.edu/content/dam/udelImages/sfs... must be completed and submitted along with sponsor authorization documents.

Nursing/Business deferred billing is for students eligible for tuition reimbursement from their employers. Tuition payments may be deferred until grades are submitted, as certain grades are typically a requirement for tuition reimbursement.

For more details on third party and nursing/business deferred billing please visit https://www.udel.edu/students/student-financial...

If this information did not address your concerns, please submit this form with your request.

I recognize I was offered CARES Emergency Grant https://www.udel.edu/students/student-financial... funds from the federal government, and that these funds were intended to help with COVID-19 expenses. By checking the following box, I am declining these funds and understand they will be removed from my student account and provided to another student who may have eligible expenses.

Note if you still want this money, you must act now to certify your eligibility and have the funds sent via ACH payment or check through our refund request form https://www.udel.edu/studentrefund.

To request a refund, please log on to UDSIS http://www.udel.edu/udsis-student and select "Request a Refund" under the "Finances" heading.

If you have a question regarding the refund process, please complete and submit the following form.

Students may request a refund by logging on to UDSIS http://www.udel.edu/udsis-student and selecting "Request a Refund" under the "Finances" heading.

Parent PLUS loan refunds require parental authorization. By completing the form below, the parental borrower may grant parental authorization for the refund to be released to the student.

Please include the ReqID of the refund form the student has submitted to ensure quicker processing.

Once we receive this approval and the student has resubmitted the refund request, we will finalize the refund request that has been requested. Please note that if we do not receive this confirmation in a timely manner, a check may be issued directly to the PLUS borrower to ensure compliance.

Students may request a refund by logging on to UDSIS http://www.udel.edu/udsis-student and selecting "Request a Refund" under the "Finances" heading.

Parent PLUS loan refunds require parental authorization. By completing the form below, the parental borrower may grant parental authorization for the refund to be released to the student.

Please include the ReqID of the refund form the student has submitted to ensure quicker processing.

Once we receive this approval and the student has resubmitted the refund request, we will finalize the refund request that has been requested. Please note that if we do not receive this confirmation in a timely manner, a check may be issued directly to the PLUS borrower to ensure compliance.

University of Delaware is federally obligated to return Title IV funds two weeks after the start of the semester, if a refund has not been requested.

If this information did not address your concerns, please submit this form with your request.

If you have an outstanding balance due, a financial hold will prevent you from registering for future terms, adjusting your current schedule, or receiving copies of your transcript.

You may submit a registration and balance hold appeal if you believe extenuating circumstances warrant removal of the hold. Late payments or late or incomplete financial aid applications are not sufficient reasons for removing the hold.

Please note the following student account payment schedule:

Payments made before 2 p.m. – Credited same day after 3 p.m. and hold released
Payments made after 2 p.m. – Credited next day after 3 p.m. and hold released

Transcript requests can be submitted at www.getmytranscript.com.

If you have an open balance on your account, a transcript hold has been placed and you will need to pay your balance in order to have your transcript released.

Transcripts may also be held if you have not completed exit counseling on a Perkins Student Loan. Please visit www.uasexit.com to complete this requirement. If you have completed this requirement, please indicate the completion date in the box below.

Please note the University contracts with several collection agencies. A full list of these companies is available at https://www.udel.edu/students/student-financial...

If this information did not address your concerns, please submit this form with your request.

Under Title 30, Delaware Code, Section 545, any Delaware income tax refund which is due to a taxpayer may be used to offset the balance of any delinquent student account with the University of Delaware.

If this information did not address your concerns, please submit this form with your request.

Please visit https://www.udel.edu/students/student-financial... and select "Loan Repayment" for information on loan consolidation as well as exit counseling.

If this information did not address your concerns, please submit this form with your request.

Please visit https://www.udel.edu/students/student-financial... and select "Loan Repayment" for information on loan consolidation as well as exit counseling.

If this information did not address your concerns, please submit this form with your request.

If you are a former student, please go to www.udel.edu/webforms and complete the form titled "Student Account: a Request for Refund". If you have forgotten your UDID and/or password, you may reset those by visiting http://www.udel.edu/it/help/CAS/udid.html.

Transcript requests can be submitted at www.getmytranscript.com.

If you have an open balance on your account, a transcript hold has been placed and you will need to pay your balance in order to have your transcript released.

Transcripts may also be held if you have not completed exit counseling on a Perkins Student Loan. Please visit www.uasexit.com to complete this requirement. If you have completed this requirement, please indicate the completion date in the box below.

Please refer to your "To Do List" on My Finances for the required federal verification worksheet/forms and necessary supporting documentation as well as directions for completing the requirements and current status of submitted forms.

Please visit https://www.udel.edu/students/student-financial... for more information regarding verification.

If this information did not address your concerns, please submit this form with your request.

Requests for Tuition Remission/Course Fee Waivers are submitted via WebForm. Please visit http://www.udel.edu/hr/forms.html to find these forms (listed under the heading "Educational Benefits") to submit your form.

If you have already completed a Tuition Remission or Course Fee Waiver form and have questions regarding your form, please enter the ReqID (which you can find by reviewing the form in your WebForms Outbox [prior to approval] or Inbox [after HR approval]) and relevant Term below.