UD Device Compatibility

When bringing devices to UD, please consider that

  • Enterprise networks such as UD’s work differently than a home network.
  • Because so many devices are available, not all devices can be tested for use at UD.
  • Devices are subject to updates from vendors. A device that successfully works one day could have connection issues after an update. A device behind on updates can also experience connection and security issues.
 

As of July 20, 2021, these devices successfully connected to the UD Devices network:

Streaming Devices

  • Amazon Fire Stick/Cube - Amazon Firestick lite (2020)
  • Roku (various devices) - Roku Express 4k+
  • Apple TV

Gaming Devices

  • Xbox
  • PlayStation
  • Nintendo Switch
  • Oculus

Smart Speakers/Displays

  • Amazon Echo - Echo dot 4th generation
  • Apple HomePod mini
 
Google Chromecast, Google Home, and Google Nest will not work on the UD network

 

Guidelines for choosing a printer or TV

Printer

If you choose a printer that has a built-in screen, you can configure access directly from the printer. Printers can be configured from a computer with a USB cable but are easier to configure from a built-in screen. You may be able to configure your printer from a smartphone or tablet, but we recommend using a computer.

Bring a USB printer cable to campus. If you cannot print to the printer wirelessly, you can then print by connecting the USB cable from your computer to the printer.

Choose a printer from a well-known vendor, such as

  • Brother
  • HP
  • Epson
  • Canon
  • Xerox
  • Lexmark

Smart TV

Any major brand, such as those listed below, of TV with built-in streaming channels should work. UD does not offer cable TV service.

  • Sony
  • Samsung
  • TCL
  • Insignia
  • Hisense
  • LG
  • Vizio
  • Element
  • Philips
  • JVC
  • RCA
  • Sceptre

Casting or streaming content from a device or computer to your TV will not work. If your TV does not have built-in streaming channels, you can use a Roku or Firestick to stream directly to the TV.

 

Connecting your device

When you arrive on campus, use these instructions to connect these popular devices to the UD network.

Roku Setup

  1. On the "Choose your Network" screen, scroll down to the “Private network" option.  On the right, look for, Your wireless MAC address: **:**:**:**:**:**; write this MAC address down.
  2. Before attempting to connect the Roku device to the UD Devices network, you must register it in a web browser.  Go to the UD Clearpass service and log in with your UD credentials. Your username is your UDelnet ID (no "@udel.edu").
    1. Add the device to the UD Wi-Fi network.
  3. Wait a few minutes for the device to be fully registered. Restart your device if given the option; restarting will speed up registration.
  4. Select UD Devices and the Roku will connect without a password.
 

Fire TV Stick Setup

  1. On the “Connect to your network screen” scroll all the way to the right and select “MAC Address.” Write the address down.
  2. Before attempting to connect the device to the UD Devices network, you must register the MAC address in a web browser. Go to the UD Clearpass service (http://clearpass-1.nss.udel.edu/guest), and log in with your UD credentials. Your username is your UDelnet ID (no "@udel.edu"). Use these directs to add the device to the UD Wi-Fi network.
  3. Once you have registered your MAC address, select UD Devices and the firetv should connect. If not, wait 5 minutes for the registration to continue and try again.
 

Amazon Echo Dot Setup:

  1. Before attempting to connect a device to the UD Devices network, you must register it in a web browser.  Go to the UD Clearpass service and log in with your UD credentials. Your username is your UDelnet ID (no "@udel.edu").
    1. Use these directions to add the device to the UD Wi-Fi network.
    2. The MAC address is found on the bottom of the original box packaging.
    3. You can also find the MAC address through the following steps:
      1. Go to https://alexa.amazon.com in either Safari, Edge, or Firefox browser.
      2. Choose Begin setupSelect DeviceBegin ‘Device’ setup.
      3. Press and hold the Action Button (circle button on Alexa) until Orange light appears. 
      4. Go to your Wi-Fi settings on this computer and select the network of the format Amazon-XXX. It may take up to a minute to display. After connecting to Amazon-XXX, you can continue setup.
      5. The MAC address is found at the bottom of the screen.
      6. To connect the device to Wifi from your web browser, select UD Devices after registering the device’s MAC address on UD Clearpass service.
  2. Download the Amazon Alexa App in Appstore.
  3. Log in.
  4. Press More on bottom right corner.
  5. Select Add a Device.
    1. Choose the Device you want to set up.
  6. Put the device in Setup Mode: press and hold the Action Button (circle button) for six seconds.
  7. Your phone searches for nearby Amazon devices, and gives a list of Available Devices. Select your device from the list. Your device will be named “AmazonDevice-XXX.” The XXX are the last three digits of the DSN (Device Serial Number).
  8. The app searches for Wifi; make sure the device is nearby, plugged in, and in pairing mode.
  9. Select the UD Devices Wifi. If the device is registered to your account on the Clearpass system, it will not ask for your password.

If you need help, contact the UDIT Support Center.

Details

Article ID: 866
Created
Thu 8/19/21 9:05 AM
Modified
Wed 6/22/22 11:40 AM