Technology Support

We know that sometimes technology doesn’t work the way you expect. To avoid complications and save time, make sure you are contacting the right support group for your problem.

University equipment and applications

• Contact the UDIT Support Center or your local IT Professional for assistance accessing and using University equipment and applications.

Zoom

• Check out the Zoom help page.
• Check out the Zoom Instructions.
• Check out Zoom FAQs.
• Submit a UDIT Zoom help request.

Internet

• Contact your home Internet service provider for assistance with Internet connectivity and speed.
  • Comcast
  • Verizon
  • Cox

Computers and devices

• Contact your IT Pro if your device is managed by the University.
• Contact your computer manufacturer for assistance with your laptop or desktop hardware and peripherals.
• Contact askIT@udel.edu for additional assistance

Service outages & system status

• Widespread University application outages are reported via the IT Status Feed.
• Canvas system status.
• Zoom system status.