This page offers suggestions on how to access and use technology to continue learning in a remote or online learning environment.
It is highly recommended that you work with your instructor to determine the best way to implement a remote learning strategy and to make changes when needed. If you do not have access to a device and reliable internet service, you will need to contact deanofstudents@udel.edu to get assistance. If you have limited access to a device and/or internet, communicate with your professors about your restrictions so accommodations can be made.
Our University's decision to switch to online learning on short notice was made out of care for the health and safety of our entire community and we recognize that there may be some challenges as we adapt to this new way of teaching and learning. All specific questions about your courses should be directed to your instructors.
New students are encouraged to check out our Tech at UD website for additional information.
What you need to know
Communicate with your instructor.
- Check your UD email for communication from your instructor regarding course continuity plans. Each instructor may have different continuity plans.
- Communicate with your instructor via their preferred method listed in your class syllabus.
- If your course uses Canvas:
- Stay on top of course expectations from your instructor, including due dates.
- Once the expectations for your remote learning have been communicated to you, check in with the Office of Academic Enrichment to learn more about how you can continue your studies successfully.
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Get connected.
Having access to a reliable internet connection is crucial for the continuation of your coursework. This means being able to participate in real-time Zoom discussions or access to time-limited quizzes in Canvas. If you are relying on an internet connection that is shared by many people who are also engaged in resource intensive activities (e.g. streaming media) it may be difficult for you to complete your course-related tasks within a set time frame. These considerations should be communicated to your instructor. If you are concerned about how to get reliable internet access, below is a list of some options for gaining access, or improving existing access, to the internet.
Through your carrier
- For mobile wireless internet access options, you can reach out to your personal cellular carrier (Verizon Wireless, AT&T, etc.).
Additional paid options
- Unsure of what broadband providers are available in your area? This map can help you find out.
- Those who live in Kent and Sussex counties may be able to use Bloosurf.
Accessing internet from K-12 school locations
The growing list of K-12 districts in Delaware that offer public or eduroam Wi-Fi is being mapped in real-time on UD's COVID-19 Wi-FI web page. Locations offering Wi-Fi are identified by wireless icons. Information, such as hours and parking, will vary for each location. Click on a location's wireless icon to view location details.
Rules for use
- Use of the complimentary public and eduroam internet is for academic purposes only.
- Please stay in your vehicle within the designated area while accessing the internet.
- Building staff reserve the right to ask any vehicle to leave if they determine they are violating any of these rules or if the parking lot is needed for another unforeseen purpose.
- No technical support is expressed or implied with this free service.
Eduroam in your home state and country
Students who are out-of-state may be able to access eduroam via other institutions.
Publicly available Wi-Fi hotspots
If it is safe to do so, and you are able to maintain appropriate social distancing measures, it may be possible to access the internet from select public locations in your area.
- WaWa convenience stores.
- Public libraries are offering outdoor Wi-Fi. Find one near you.
Unable to get internet access from home?
- If you are out-of-state, check with your local K-12 or higher ed institution IT department to determine if Wi-Fi access is available from outside their buildings.
- Email deanofstudents@udel.edu if you are having trouble getting internet access.
Virtual Private Network (VPN)
- Test your UD VPN connection, which you may need to access certain UD online resources or class software, as advised by your instructor. In most cases you will not need to use VPN to access your standard course materials.
- UD's VPN is a limited resource: disconnect from the VPN service when you are not accessing restricted resources.
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Access the tools you need.
There are several resources and tools that you may need to log in to for your coursework. Please note that unless specified, you do NOT need to use VPN to access these resources.
Canvas@UD
- Log in to Canvas
- Do NOT use the Canvas mobile app. Instead, use the browser included with your mobile device (e.g. Safari or Chrome).
- Find UD Capture videos inside your Canvas course. Contact your instructor about availability.
- Check out the Canvas@UD website for tips on using Canvas and important notifications.
- Canvas not working as expected? Check out the Canvas status page for up-to-date incidents and system status.
Zoom@UD
Software
UD Library, Museums, and Press
Keep updated on Library services and resources at the Library's continuity webpage.
MyUD Portal
Looking for a specific resource? Search the MyUD portal.
Exam Tools
Test exam tools, in advance, that may be required by your instructor such as
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Keep your devices safe and up to date.
Keep devices and data secure by following the Secure UD Essentials best practices.
Install and update
Email hacking
Hackers are taking advantage of public anxiety about COVID-19 by sending fake messages that appear to be from the World Health Organization and other authorities regarding work-from-home guidance, local outbreaks, or charitable solicitations.
- Beware of phishing and other scams that will take advantage of panic, etc.
- Do not click on links or open attachments from emails that look suspicious.
- Forward suspicious emails to reportaphish@udel.edu.
- Learn more at www.udel.edu/security.
Turn off smart speakers (Amazon Echo, Google Home, Apple HomePod, etc.)
Studies have shown that although smart speakers are only supposed to start recording when they hear a key phrase, they are always listening to detect those phrases (which means they'll pick up any conversations or sounds in range). To ensure that any Zoom calls or other verbal conversations stay private, unplug your non-essential, home-use smart speaker or remove that speaker from the room.
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Get tech support.
We know that sometimes technology doesn't work the way you expect. To avoid complications and save time, make sure you are contacting the right support group for your problem.
University equipment and applications
Zoom
Accommodations
Internet
- Contact your home Internet service provider for assistance with Internet connectivity and speed.
Textbooks
Computers and devices
- Contact your computer manufacturer for assistance with your laptop or desktop hardware and peripherals.
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