Google email alerts and conflicting Google (GTemp) accounts

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Hi,

Google just blocked someone from signing into your Google Account NET_ID%udel.edu@gtempaccount.com from an app that may put your account at risk.

Less secure app

If you didn't recently receive an error while trying to access a Google service, like Gmail, from a non-Google application, someone may have your password. 

The warnings you've been receiving are related to some app or service that had permission to your account, but no longer does. This app or service been trying to access that account, has and will continue to fail to access that account, and will therefore continue to send security alerts.

This issue generally happens because before UD used GMail, you created an Google account with your @udel.edu email address. When you started at UD, your @udel.edu Google account was created for you. Because you cannot have two accounts with the same @udel.edu, and no two Google accounts can have the same email address, Google renames the personal account to NET_ID%udel.edu@gtempaccount.com.

Resolve the conflict

The two conflicting accounts are completely independent of each other. To resolve the conflict and stop the email alerts, you must either delete or disassociate the conflicting account from your @udel.edu address. Alternatively, you can use a filter so that you won't see the warning notices.

Option 1: Disassociate your xx@udel.edu address from the GTemp account

If you don't want to delete your GTemp account, you can associate the account with a non-UD email address that you own.

1. Using a different browser than you normally use, go to myaccount.google.com. 
2. Sign in with the GTemp Account (e.g. NET_ID%udel.edu@gtempaccount.com).

You will need a secondary email address (e.g. Yahoo, Comcast, etc.). We'll use Yahoo as an example here. If you already have another account, and it has not already been associated with a Google account, you can use that address. Otherwise, open another window or tab, go to yahoo.com (or another service of your choice), and create an account.

3. At the “An update to your account is required” screen, select Rename.
4. Follow the prompts to associate your account with a non-UD email address.

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Option 2: Delete your GTemps account

1. Using a different browser than you normally use, go to Gmail.com. Using a different browser ensures that the account you will delete is the GTempAccount.
   • Note: You will not be able to delete your UD Google account.
2. Sign in with the GTemp Account (e.g. NET_ID%udel.edu@gtempaccount.com ).
3. Put in the password that you would have most likely used. If you don't recall this password, try to reset the password.
4. Once signed in, you will need to delete the account:
   1. Go to https://myaccount.google.com/
   2. Under Account preferences, click Delete your account or services.
   3. Click Delete Google Account account and data.
   4. Follow through the steps to delete the account.

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Use a filter to manage GTemps warning messages

If you don't recall and cannot reset the password for your GTemps account, you won't be able to delete or disassociate it, and you will continue to receive these alerts. There's no way for even Google to resolve this. You can set a filter so that you won't see the email alerts.

1. Log in to your UD Gmail account.
2. In the Search all conversations field, click the Show Search Options icon (in the search field, on the right).
3. In the Subject field, type the exact subject of the email notice you received.
4. In the Has the words section, put your GTempAccount email address (e.g. NET_ID%udel.edu@gtempaccount.com).
5. Click search.
6. You will now only see the warning email notification(s).
7. Click Show Search Options in the search field. The information you've put in previously is still there.
8. Click on Create filter.
9. Choose Skip the Inbox (Archive it).
10. Select the box at the bottom for Also apply filter to matching messages .
11. Click Create Filter.

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