Aetna HMO Plan Summary
You can find the Aetna HMO Plan Summary here, https://www.udel.edu/content/dam/udelImages/human-resources/benefits/aetna/SBC_Aetna_HMOPlanSBC_April2025.pdf
Aetna CDH Gold Schedule of Benefits
You can find the Aetna CDH Gold Schedule of Benefits here, https://www.udel.edu/content/dam/udelImages/human-resources/benefits/aetna/UD_CDHGold_SCHEDULE_OF_BENEFITS_Actives.pdf
Aetna CDH Gold Plan Summary
You can find the Aetna CDH Gold Plan Summary here, https://www.udel.edu/content/dam/udelImages/human-resources/benefits/aetna/SBC_Aetna_CDHGoldPlanSBC_April2025.pdf
Aetna CDH Gold Plan Booklet
You can find the Aetna CDH Gold Plan Booklet here, https://www.udel.edu/content/dam/udelImages/human-resources/benefits/aetna/UD_CDHGold_PLAN_BOOKLET_Actives.pdf
How to get help from the Aetna Concierge Team
You have two options to contact the Aetna Concierge team.
Log into your secure member website here. For 24/7 self-service, you can log into your secure member website and choose “Help” to get phone, email and chat options. You can also find doctors, check coverage, file claims and more.
For personal service, you can call the Aetna Concierge line at 1-833-821-0849. Our business hours are Monday through Friday, 8am to 6pm for your area code. This number is also located on the back of your member ID card.
New Aetna ID card for services on or after July 1, 2025
When obtaining services, you will want to use the new Aetna ID cards that you have received in the mail in June 2025 that reflects the University of Delaware’s logo on the ID card. This card has a new member ID number and group number specific to you. Please share with all your providers your new ID card so they have this information on file when they bill for services rendered. If you are an Aetna HMO member, please present this card to your PCP so they can also request referrals under your new ID number.
Obtaining Additional or Replacement ID Cards for your Aetna Plan
You can access or print your ID cards through the Aetna Health℠ app on your phone or via the Aetna secure member website at any time.
Log into your secure member website here.
Through your Aetna secure member website, you can pull up your digital ID card. You can print it or email it. Your digital ID card is the same as your plastic ID card. You can also request one additional ID card at a time through the Aetna secure member website or you can contact the Aetna Concierge team at 1-833-821-0849. Aetna’s business hours are Monday through Friday, 8am to 6pm for your area code.
Find a Participating Provider in the Aetna Network
You have three ways that you can access providers in the Aetna network. Aetna’s online directory can help you find doctors (general, specialists), hospitals and urgent care centers, mental health care and other specialty care.
Log into your secure member website here.
If you do not currently have an account with Aetna, please follow the prompts and create your Aetna member account. Have your University of Delaware Member ID number you just received handy. This is where you can search for providers, view claims and much more!
Access the University of Delaware's Aetna Provider Search Tool Here: This website will provide you with easy access to look up a provider based on your location and plan type.
Aetna Health℠ App
If you currently do not have the Aetna Health app it is easy to download. Get the Aetna Health℠ app by texting “AETNA” to 90156 to receive a download link. Message and data rates may apply.
How to Select or Change a Primary Care Provider (PCP)
You can change your PCP through your secure member portal which you can access through the link below or you can call the Aetna Concierge line at 1-833-821-0849. Aetna’s business hours are Monday through Friday, 8am to 6pm for your area code.
Log into your secure member website here.
PCP Election
You are required to have a PCP elected and on your ID card with the Aetna HMO plan, however the Aetna CDH Gold plan does not require you to elect a PCP.
If your physician leaves our network, you will be asked to select another PCP.
New Referrals Required for Services on or after July 1, 2025
Since you are under a new plan with Aetna through the University of Delaware you will need to contact your primary care physician and ensure they issue a new referral to your specialists. Please provide your PCP and all providers your new member ID number so they can ensure they are requesting the information accurately.
To help eliminate any challenges, please make sure that you contact your PCP to have all referrals resubmitted under your new University of Delaware ID number prior to obtaining specialist services. If your claim was denied and you previously had a referral on file through your State of Delaware plan, please contact the Aetna Concierge line and notify them that you previously had a referral on file through the State of Delaware plan. The Aetna Concierge team will work to best support you based on your specific situation.