Cellular Phone Service

All departments are responsible for their own cellular needs. Each cellular account is established with at least two POC’s (Points of Contact).  POC’s are UD employees who would be responsible for the account and the user’s needs.  They have the ability to order new service and equipment, change plans, resolve billing issues, request warranty replacements, and add/remove features.

Unified Communications will assist a POC with unresolved issues.  POC’s should make every attempt to resolve issues through the carrier’s representative before contacting Unified Communications.

Individuals looking to start, cancel, or change services, or experiencing issues, should contact their department’s Point of Contact.

New Accounts

To establish a new account, please complete the following cellular service request form:  https://services.udel.edu/TDClient/32/Portal/Requests/TicketRequests/NewForm?ID=wGsyeGTrjFE_&RequestorType=ServiceOffering

Please include the following information in your request. (If there is no field available, add it into the ‘Details’ section. This will help us to expedite your request.)

  • Cellular Carrier
  • Account Name
  • Address
  • At least 2 Points of Contact (provide name, department, email and contact number for each)

Once Unified Communications receives this information, we will contact the carrier’s representative, who will in turn contact the requesting department to see how they might best serve their needs.

If an account is opened, Unified Communications will establish online access for the new POC’s and will notify them.

Point of Contact Updating

There should always be two POC’s, for each cellular account.  These are the UD staff who are responsible for maintaining and reviewing the account.

For any additions or deletions of a POC, please complete the following cellular service request form:  https://services.udel.edu/TDClient/32/Portal/Requests/TicketRequests/NewForm?ID=wGsyeGTrjFE_&RequestorType=ServiceOffering

Please include the following information in your request. (If there is no field available, add it into the ‘Details’ section. This will help us to expedite your request.)

  • Cellular Carrier
  • Account Number
  • POC Name
  • Reason for change (add, delete or update)

    • If adding a new POC, provide name, department, email and contact number.

Carrier Contact Information

Verizon Wireless

Susan Lam - Government Client Executive (Public Sector – Sales)

Email: Susan.Lam@verizonwireless.com

Tel: 215-316-8006

After hours tech support: 800-922-0204

 

AT&T / FirstNet

Kara Kroh - Client Solution Executive

Email: kk924e@att.com

Tel: 717-856-1824

After hours tech support: 800-331-0500 (AT&T), 800-574-7000 (FirstNet)

 

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