Resolving Student Login Issues in MySFSDocs


NOTICE: This article is intended for Student Financial Services (SFS) Technical Staff. If you are a student experiencing login issues, please contact Student Financial Services for assistance.


Overview

Students having issues logging into MySFSDocs (also known as CampusLogic or Ellucian Student Forms) generally run into one of two situations:

  • General Sign-In Failure: The student is completely unable to log in through Single Sign-On (SSO).

  • Error 40004 Message: The student receives an Error 40004 message immediately after entering login credentials.
     

Resolution

Before applying technical account fixes, make sure the following basic items have been ruled out:

  • Password Issues: Confirm the issue isn't just an expired or incorrect password. Students should try standard password recovery options first.
  • Browser Caching: Have the student clear their browser cache and cookies or test the sign-in using an Incognito/Private window.

Once password and caching issues are ruled out, follow the steps based on the symptom:

  • For general sign-in failures: Follow Procedure 1 (Force Student Re-Registration).
  • For Error 40004 messages: Follow Procedure 1 (Force Student Re-Registration) AND Procedure 2 (Platform Management Username Fix).
     

Procedure 1: Force Student Re-Registration

This option clears out the stored login connection for the student account. When the student signs in next time, SSO recreates that connection automatically.

Step 1: Search for the Student
Log into Student Forms (MySFSDocs). Use the search bar in the top right-hand corner to look up the student by Name, Student ID, or Social, then select the search icon.

Step 2: Go to the Account Tab
Confirm you are on the Student Profile screen. Locate the middle tabs (Account, Workflows, Activity ... etc) and click Account.

Step 3: Click Force Re-Registration
Locate and click the blue Force Re-Registration button.
(Note: If the button is grayed out or unselectable, the student has not signed in successfully at least once yet, so re-registration cannot be forced.)

Step 4: Have the Student Test Login
Ask the student to try signing in to My SFS Docs again.

 

Procedure 2: Correct Username Format (Error 40004 Fix)

Error 40004 usually happens when a full email address (e.g., username@udel.edu) was passed as the username instead of just the short username format.

Step 1: Open Platform Management
From the main Student Forms screen, click your name in the top right-hand corner drop-down menu and select Platform Management. Confirm you see 'Platform Management' in the top left-hand corner.

Step 2: Navigate to User Search
Click the General tab on the left-hand side. Under the search options, set User Type to Student.

Step 3: Search for the Student
Enter the Student ID, Name, or Social.

Step 4: Edit Username
Under the System Information box on the General tab, locate the Username field. If it displays a full email address (e.g., jsmith@udel.edu), click the edit (pencil) icon.

Step 5: Remove Email Extension and Save
Delete the '@udel.edu' portion so only the short username remains (e.g., 'jsmith'). Click Save.

Step 6: Test Sign-In
Have the student try signing in again using standard SSO credentials.

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