Individual Google account extensions, exceptions, and recovery

UD email address of Google Account in question

Are you the Google account holder?

Yes

No

Account holder role at UD

Check all that apply. Only choose "Currently working full- or part-time at UD" if the account holder was officially onboarded by UD HR.

Currently a full- or part- time student at UD

Graduated with an official degree from UD (alumnus)

Currently working full- or part- time at UD

Has taken classes at UD but did not officially graduate from UD

Officially retired from UD

Other (e.g. employee not onboarded, UD volunteer, in a special program)

Providing a non-UD email address will allow us to communicate with you if your @udel.edu address is or becomes inaccessible

Non-UD Email address

Has the account holder been notified of pending account deletion per non-current UD status?

Yes

No

Not sure

Current Status of Google account

Account holder can access account

Account not recognized or found error when trying to log in

Password/account locked error when trying to log in

Not sure

Google account issue

Account holder cannot access account and wants options for account recovery

Account holder needs to delete photos but cannot access the photos app

Account holder has questions about deleting or transferring data from the referenced account

Other

Have you (account holder) tried a password reset at https://www.udel.edu/preset?

People who get a password error when attempting to log in should attempt a password reset at https://www.udel.edu/preset

Yes No

Can you access the account after the attempted password reset?

Note about verification

If the password reset attempt fails, your password may need to be manually reset:
- Current employees should contact their HR Liaison for a password reset but should send a request to access@udel.edu if this is not possible.
- Current students should contact the University Registrar at (302) 831-2132.
- Manual password resets for all others require account verification. Former students must provide Major/Degree, UDID, and DOB. Retirees must provide UDID, DOB, and permanent address on file.

UDID Number

Please enter your UDID Number. If you don't know what this is, you can retrieve it by calling the Registrar's Office at 302-831-2132

Alumni: Major/Degree

What is/was your degree major?

Birth Date

Retires or Current Faculty or Staff: Permanent Address on File

Reason for Google Exception Request

More time needed to retrieve data or change verifications associated with the account

The account needs to remain active. Account sponsorship is requested

Email of active UD faculty/staff sponsor who will verify/support reason for retaining Google account

Please enter a valid UD email of the active UD faculty/staff sponsor here. Email must end with @udel.edu

Provide reason why account holder is entitled to keep a UD Google account

Examples: the account holder is part of a non-degreed program at UD or a UD volunteer.

Reason for this request

Describe the issue with the Google Account.

Comments/Questions/Additional Information

Attachment

File attachments associated with the ticket.

Browse...

Your name

Your email address

Verification Code

Individual Google account extensions, exceptions, and recovery

Other Fields