Individual Google account extensions, exceptions, and recovery

Are you the Google account holder?
Are you the Google account holder?
Account holder role at UD
Check all that apply. Only choose "Currently working full- or part-time at UD" if the account holder was officially onboarded by UD HR.
Account holder role at UD

Providing a non-UD email address will allow us to communicate with you if your @udel.edu address is or becomes inaccessible

Has the account holder been notified of pending account deletion per non-current UD status?
Has the account holder been notified of pending account deletion per non-current UD status?
Current Status of Google account
Current Status of Google account
Google account issue
Google account issue
Have you (account holder) tried a password reset at https://www.udel.edu/preset?
People who get a password error when attempting to log in should attempt a password reset at https://www.udel.edu/preset
Have you (account holder) tried a password reset at https://www.udel.edu/preset?
Note about verification
If the password reset attempt fails, your password may need to be manually reset:
- Current employees should contact their HR Liaison for a password reset but should send a request to access@udel.edu if this is not possible.
- Current students should contact the University Registrar at (302) 831-2132.
- Manual password resets for all others require account verification. Former students must provide Major/Degree, UDID, and DOB. Retirees must provide UDID, DOB, and permanent address on file.
Please enter your UDID Number. If you don't know what this is, you can retrieve it by calling the Registrar's Office at 302-831-2132
What is/was your degree major?
Reason for Google Exception Request
Reason for Google Exception Request
Please enter a valid UD email of the active UD faculty/staff sponsor here. Email must end with @udel.edu
Examples: the account holder is part of a non-degreed program at UD or a UD volunteer.
Describe the issue with the Google Account.
File attachments associated with the ticket.
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Other Fields

Your name
Verification Code