How To Determine Port/Jack Information
Summary
How to determine port/jack information before making a Cable TV Request.
Body
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Locate the Jack closest to where the TV will be mounted
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The Jack should look like this

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Notice in the picture the number ‘106-2-1A’, this is the Port Number and is required for correctly configuring the port for IPTV connectivity. You may choose any port in the Jack that looks to be available, ie: doesn’t have a computer Ethernet cable plugged into it.
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Sometimes a Jack may be located behind a TV, wall, etc where it is not easily accessible
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In this case, please enter ‘User Can Not Determine’ in the ‘Jack/Port Numbers’ field (shown below)
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For multiple devices please provide the Jack/Port Number for each device
Important: Field Tech Support for surveys and estimates may delay Installation needs.
Details
Details
Article ID:
982
Created
Thu 5/4/23 10:31 AM
Modified
Mon 12/8/25 1:21 PM