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UD employees can sponsor Wi-Fi network access for non-UD researchers, contractors, conference attendees, and guests.
An employee may request temporary access for up to twenty-five guests using the UD Clearpass system. If you need to request Wi-Fi access for more than twenty-five people (e.g., if you are hosting a large workshop or conference), contact the IT Support Center for assistance.
This type of account is designed for guests requiring access to UD's Wi-Fi network for up to one year:
- guest speakers
- workshop attendees
- contractors
- visiting scholars
- other sponsored guests.
Click the headings links to see instructions for sponsoring and managing a guest's access to UD Wi-Fi.
Requesting UD Wi-Fi access for a guest
- Log in to the UD Clearpass system. Provide your UDelNet ID and password when prompted, then click Log In. Note: Your username is your UDelNet ID (no "@udel.edu").
- Click Start Here on the Clearpass menu.
![Click start here.](https://services.udel.edu/TDPortal/Images/Viewer?fileName=3574c0a1-2ed5-4360-9e16-dee52fcefcca.png)
- The Guest Account Management screen offers several options:
![Guest management screen.](https://services.udel.edu/TDPortal/Images/Viewer?fileName=a653bcf5-9d91-43c6-a12e-3b9297c868cb.png)
- Click Create New Guest Account to create one guest account.
- Click Create Multiple Guest Accounts to create up to twenty-five guest accounts. (Contact the IT Support Center if you need to sponsor more than twenty-five guest Wi-Fi accounts.)
- You have two options for managing guest accounts: Clicking Manage Guest Accounts will let you edit individual account information; clicking Edit Multiple Guest Accounts will allow you to "bulk edit" accounts you have created.
- Clicking Manage Devices will allow you to manage any devices you have connected to the UD Devices Wi-Fi network.
- To create one account, click Create New Guest Account and provide the requested information:
- You can use the inline menus to set options for the account: Account Activation, Expires After, and Account Role.
- Click the checkbox to accept the terms of use.
- Click Create to create the guest Wi-Fi account.
- To create multiple accounts, click Create Multiple Guest Accounts and provide the requested information:
- Click the up and down arrows in the Number of Accounts field to select the number of accounts you are requesting. For most employees, the number is twenty-five. If you need to create more than that, contact the IT Support Center.
- Use the other inline menus to select options for the accounts: Account Activation, Expires After, and Account Role.
- Click Create Accounts to request the guest Wi-Fi accounts.
- As sponsor, the UD employee will need to communicate the account username(s) and password(s) to the guest(s). Click the heading below for more information.
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Managing Wi-Fi guest credentials
Do NOT share passwords and UD Wi-Fi usernames in the same electronic communication.
Password management
- After you have clicked the Create or Create Accounts button, you'll see a confirmation screen that shows the username(s) and password(s) your guest(s) will use to access the UD Wi-Fi network.
- If you requested one guest's access, the username will be the guest's email address you used when submitting the request.
- If you requested access for multiple guests, each will be assigned a random eight-digit number as a Wi-Fi username.
- The UD Wi-Fi username and password should never be communicated together in an email or other electronic communication.
- If the guest's email address is going to be the username, do not email the password to that address. Suggested alternatives:
- Call each guest to communicate each individual's username and password.
- Send email to each guest containing the username. Then save each password in a computer file and send it to each guest using the UD Dropbox service.
- Give the usernames and passwords to the guests in person.
Clearpass management tools
You can manage the guest accounts you've created using two different Clearpass pages:
- Selecting Manage Accounts from the left menu lets you edit guest accounts one by one.
![Manage guest acccounts one by one.](https://www1.udel.edu/it/help/connecting/guest/images/07manage1by1.png)
- When you click on an account, a line appears under the account letting you Remove or Edit that account:
![Edit accounts one by one.](https://www1.udel.edu/it/help/connecting/guest/images/07amanage1by1.png)
- Selecting Manage Multiple Accounts from the left menu lets you make the same changes to multiple guest accounts.
![Manage multiple guest acccounts.](https://www1.udel.edu/it/help/connecting/guest/images/07dmanagegroup.png)
Use the checkboxes next to each guest account to choose the account you want to change, and then click Delete or Edit.
- When you choose to edit one or more of the Wi-Fi guest accounts you manage, you can change the options as shown below:
- Password
- Account Role: Guest or Contractor
- Account Activation: Change the time the account will be available -- or disable it.
- Account Expiration: Change the expiration time and date to a time in the next week.
- Session Limit: By default, a guest can have up to three devices on UD's Wi-Fi network. You can type a specific number to change that limit, or you can type zero (0) to let a guest have unlimited sessions.
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Sponsored guest logins to UDel_Guest Wi-Fi
Guests whose access to Wi-Fi has been sponsored by a UD employee will use the UDel_Guest Wi-Fi network. But, since they already have credentials, they click Sign in to access the UDel_Guest network:
![Select Sign in.](https://www1.udel.edu/it/help/connecting/guest/images/08guestlogin.png)
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