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How to get help from CVS Customer Care Services
Log in to the CVS member portal at Caremark.com or call Customer Care for UD at 833-842-9278.
Who to Contact with Questions about your CVS Coverage or Account
For questions about benefits, claims, coverage, or account access, contact CVS Caremark Customer Care Services directly at 833-842-9278.
For questions about eligibility or enrollment, contact the HR Benefits Team at hrhelp@udel.edu.
How to Access Your CVS account
You can access your online account by logging into CVS Caremark’s member website at Caremark.com.
If you already have a CVS Caremark online account through the State of Delaware’s plan, you will not have to re-register; you can use the same login credentials.
Updating your Pharmacy with your new Insurance Information
As of the effective date, July 1, 2025, be sure to give your pharmacy your new ID card to avoid billing issues.
- ID Card Information:
- BIN: 004336
- PCN: ADV
- Group: RX25AK
How to Obtain a CVS Caremark ID Card
You can access or print your member ID card by logging into CVS Caremark’s website at Caremark.com or call CVS Caremark Customer Care Services at 833-842-9278.
How to Obtain Additional CVS Caremark ID Cards
Contact CVS Customer Care for UD at 833-842-9278.
How to find a Pharmacy that is a Participating Provider
Pharmacy locations can be found by logging into CVS Caremark’s website at Caremark.com or call CVS Caremark Customer Care Services at 833-842-9278.
What to do if CVS Caremark Customer Care Services is Unable to Locate your Account in their System
Contact the HR Benefits Team at hrhelp@udel.edu.
What to do if you Need to Fill a Prescription and Haven’t Received your ID Card
If you need prescription services before your card arrives, you can:
- Log into the CVS Caremark member portal at Caremark.com, to access a digital ID card or call CVS Caremark Customer Care Services at 833-842-9278. To obtain your member ID number and ID card information.
- Provide your member ID number to your pharmacy along with the following ID card information:
- BIN: 004336
- PCN: ADV
- Group: RX25AK