To report an outage, or if you need technical assistance, contact the IT Support Center at askit@udel.edu or 831-6000.
Unplanned Outages
Date:
Service Impacted:
Description and impact to users:
Status:
Scheduled Outages
Normal | Warning | Critical Issue/Outage
Scheduled date/time: Thursday, November 14 at 7AM to 8 AM
Service impacted: All IP and Data and Wifi
Description and impact to users: Fiber transition from HH to Spencer Lab. No IP data network connectivity for normal and emergency Telephone/Voice Services, Fire Alarms, Security Alarms, Video Surveillance Cameras, and all Facilities owned systems including BAS Metering, Smart Lighting, etc.
Communicated on other channels: FREAS
Status: Normal
Scheduled date/time: Thursday, November 14 at 12 PM to 1 PM
Service impacted: All IP and Data and WiFi
Description and impact to users: University Courtyards Building 600 NE112 UPS Maintenance. No IP data network connectivity for normal and emergency Telephone/Voice Services, Fire Alarms, Security Alarms, Video Surveillance Cameras, and all Facilities owned systems including BAS Metering, Smart Lighting, etc.
Communicated on other channels: FREAS
Status: Normal
Scheduled date/time: Friday, November 15 at 6 AM to 8 AM
Service impacted: All IP and Data and WiFi
Description and impact to users: Townsend Hall NS01 UPS Maintenance. No IP data network connectivity for normal and emergency Telephone/Voice Services, Fire Alarms, Security Alarms, Video Surveillance Cameras, and all Facilities owned systems including BAS Metering, Smart Lighting, etc.
Communicated on other channels: FREAS
Status: Normal
Scheduled date/time: Wednesday, November 20 at 6 AM to 8 AM
Service impacted: Network connections on the second floor lab side of the building.
Description and impact to users: AP bio Junos upgrade sw-stc11-200jf-20 and sw-stc11-200jf-30. Network connectivity will be down while the switches receive Junos OS upgrades and reboots, should be about a 15 minutes window.
Communicated on other channels: Nagios Downtime, NAT chat
Status: Normal
Scheduled date/time: Wednesday, November 20 at 5 PM to 6:30 PM
Service impacted: Campus firewall
Description and impact to users: PaloAlto logs won’t be available while we are upgrading the campus firewall logging server to the recommended version.
Status: Warning
Scheduled date/time: Thursday, November 21 at 6 PM to 7 PM
Service impacted: All disaster recovery site users.
Description and impact to users: Reconfigure mx204 to enable 10g ports. Configure 10g ports on dastor-core1
Status: Warning
Scheduled date/time: Friday, November 22 at 1 PM to 2 PM
Service impacted: All network users at wz98
Description and impact to users: Wilmington CEB wz98 SRX cutover. Installing new SRX hardware. Network will be down while uplinks are moved to new equipment plus any troubleshooting to bring up the link.
Communicated on other channels: Nagios Downtime, NAT chat, NIS chat,
Status: Warning
Scheduled date/time: Monday, November 25 at 12 PM to 1 PM
Service impacted: WiFi eduroam clients in the computing center
Description and impact to users: Upgrade EDUROAM WiFi in Computer Center (NE37) to new secure WPA3 support. Clients of the computing center may experience connection issues with the eduroam WiFi network in the computing center if their device has compatibility issues with WPA3 transition mode
Status: Warning
Scheduled date/time: Tuesday, November 26 at 6 AM to 5 PM
Service impacted: WiFi Clients
Description and impact to users: Aruba (WiFi) controllers/APs OS security patching. Controllers in the cluster will upgrade one at a time, leaving the WiFi operational. APs will reboot when clients are automatically moved to other APs. Short (5 min.) outages may occur where backup APs are not in proximity when an AP reboots.
Status: Warning
Scheduled date/time: Tuesday, December 3 at 5:30 PM to 5:45 PM
Service impacted: All services with CAS as SSO
Description and impact to users: Switch CAS to a new set of servers. CAS will be unavailable during the move. Authentication and 2FA will need to be reinitiated after the move is completed.
Communicated on other channels: FREAS
Status: Warning
Scheduled date/time: Tuesday, December 3 at 6 AM to 8 AM
Service impacted: Network connections on the third floor lab side of the building.
Description and impact to users: AP bio Junos upgrade sw-stc11-300jf-20 and sw-stc11-300jf-30. Network connectivity will be down during the upgrade and reboot, should be about a 15-minute downtime.
Status: Warning
Scheduled date/time: Wednesday, December 4 at 6 AM to 8 AM
Service impacted: Network connections on the fourth floor lab side of the building.
Description and impact to users: AP bio Junos upgrade sw-stc11-400jf-20 and sw-stc11-400jf-30. Network connectivity will be down during the upgrade and reboot, should be about a 15-minute window.
Status: Warning
Scheduled date/time: Thursday, December 5 at 6 AM to 8 AM
Service impacted: Network connections on the fifth floor lab side of the building
Description and impact to users: AP bio Junos upgrade sw-stc11-500jf-20 and sw-stc11-500jf-30. Network connectivity will be down during the upgrade and reboot, should be about a 15-minute window.
Status: Warning
Scheduled date/time: Monday, December 16 at 9:00 - 9:30 AM
Service impacted: Staff/Faculty Directory, users looking for directory information
Description and impact to users: Put Staff/Faculty Directory behind CAS authentication - Security Change. After the change, only students, staff, and faculty will be able to view the directory information.
Communicated on other channels: Email to faculty/staff
Status: Warning